U Splash Resort Eilat

We booked a 4 night stay which cost us almost $6000, the room is tiny, the private pool is tiny and the water are cold. We had the electricity go down periodically and no one figured out the problem. There’s water damage signs on one of the walls, the door to the bathroom does not close, room service went into our room although we had the privacy sign on the door. The reception desk is not able to take care of the amount of people checking in or out, we waited 1.5 hours to talk to someone. The food is not more then ok. The only good thing a loud this hotel was a lady name Adi that tried everything in her power to help us but I don’t think she has much to work with. I can go on with more things but I think you got the point, do yourselves a favor and go elsewhere.

The hotel crew is mostly nice and very helpful.Food is diversed , plenty, for each kind of taste, its fresh and besutifully served. The only thing I reallybdisliked was the un cleanliness of the public areas, the ways to and from thebrooms, and the rooms themselves. Need immediate cleaning, including the bathroomarea.I stepped more than once on toe nails , hair was evertwhere, bad sheets stained.Its a pitty because otherewise it eas a lot of fun for adults and kids

Worst experience ever. Maintenance level non existent, hotel lawns and surroundings totally disgusting. “Private” pool is 30cm from next door’s pool, where disgusting guests play loud music with no one to say anything. The guests in this hotel are rude, obnoxious and act like they own the place. No security anywhere, no one to hold them to the rules (looks like for this hotel it’s more like rules of the jungle). Stay away!

Came yesterday to this hotel, at noon. At the reception desk which was separated for regular guests and others, we were welcomed by someone whose name is Racheli, and later we found out she's the CEO here. As we waited patiently for our 2 rooms to be clean, she was dealing with other guests. Very efficient and after few minutes we got our rooms. After a while room service knocked on our door, and brought us a bottle of wine, 2 glasses of wine, and a set of seasonal fruits - per room. We told the room service this is a mistake since we didn't ask for it and he told us it's for VIP. At that point, we insisted that it's a mistake since we're definitely not VIP but he told us it's not a mistake. Suspicious we said ? Anyway, at evening as we sat to eat at the dining room, I saw Racheli and told her about the incident, then she said it's not a mistake and not peculiar since she decided to give us a VIP gift because we waited at the reception desk too much time. I can assure you it was 4-5 minutes at the most, of waiting there. At that point I understood it was the nice face of the staff, the good and dignified behaviour, the European welcoming style and as we came back now, after we've been here a year ago, we surely are going to be here in the future. You see, it's not only the hotel is located outside Eilat, it has plenty things for kids to do here, good food, not to much although we have FB basis. It's the welcoming staff of this lovely hotel that bought us at the pick of our hearts...