Leonardo Royal Resort Eilat

The rooms were unclean to say the least, unpleasant smell and very poor service. No service for suitcases or phone to order them. The coffee machine was poor and most of time in no condition to work. In my opinion this is 2 stars hotel not 4 stars.

The hotel is well located, about a 5-10 minute walk to the beach area. Karam at the reception desk was super helpful with a billing issue that he helped resolve. He responded to all my messages promptly and his customer service was excellent. I took advantage of an online upgrade offer to go from a Junior Suite to a Deluxe Suite at a very low upgrade price. The Deluxe Suite was much larger than the Junior Suite but there were a couple of issues. The Suite could use some renovations as it was a bit worn down and felt tired. Plus, it faced the road that the hotel was located on, and we heard traffic all night long. The bathroom was OK, although the height of the ledge to get into the bathtub/shower was higher than usual, so it could be a bit inconvenient for shorter people. The breakfast was good, with plenty of food options. Although there was parking on site (I was able to park on site), if the hotel is full up, parking may be an issue as there were a limited number of spots available.

Amazing staff Great food Great location I will recommend all this hotel they gave us the best experience of the city and we hope the amazing staff will stay there and continue to give all great service