Coco Beach Resort

バヌアツで1泊だけ贅沢するためにこちらのホテルを利用しました。 1人旅での利用でしたがホテルマンの対応がとても良くいい気持ちでバヌアツを過ごすことが出来ました。 またバヌアツに来たら利用したいと思います。

When I arrived, the reception was unattended. Eventually, someone came to check me in after I had waited about 20 minutes. I was shown to my beachfront room, which was a massive letdown. The photos attached don’t do it justice — it was really bad. The window shutters were broken, the AC remote was broken, there were ants throughout the room, blood-stained sheets, dirty pillows, a missing mirror, a broken bathroom tap, and a dirty toilet — the list goes on. For roughly $400 AUD per night, this was appalling. To make matters worse, no food was included in the package. That would have been fine if the resort’s “restaurant/bar” had offered reasonable options, but the food was overpriced — probably more than you’d pay at a nice bar in Sydney — and the quality was okay. During the night, the security guard walked into my room and woke me up! He said he was just making sure I wasn’t a random person because apparently, they sometimes have people breaking into rooms and sleeping there. On checkout, I asked the morning receptionist for help booking a taxi to the airport. She “knew someone” who could help me for 2000 VUV (~$25 AUD). Later that morning, when I checked to confirm the time, she said it would be 3000 VUV. After I went for a swim, she then said it was 3500 VUV! I ended up finding someone online for 2000 VUV. I suspect the staff member was cutting a deal with the driver, but who knows — she wasn’t helpful at all. On a positive note, the location is beautiful, swimming and snorkelling is great. The other two local staff members (cook and afternoon reception) were nice and made the trip as enjoyable as possible. The manager was nowhere to be seen (probably for obvious reasons). I’ve stayed in countries similar to Vanuatu, paying a lot less and getting a lot more. A refund is the least they could do but I don’t have high hopes.

Property was nice and the staff were lovely but it was a bit far away from town and transport wasn’t provided. We still enjoyed our stay.