kevinkorell
12. september 2024
I have been to this property before, a go-to place in the center of NJ, and fairly close when I am travelling by train out of Metropark. I also often stop there because they have jetted tubs in some rooms, which are good therapy for my back. As a Hilton Honors Diamond member, a good way to earn points and relax in the process. As I always do, I checked in online the day before via the Hilton app, and chose my room based on what was offered. There was no indication in the room choice process that the rooms showing as available were what I was paying for. But strangely, although I had indicated I wanted to Digital Key, no notice of the key being ready was received before my eventual arrival on July 20th. This meant I could not bypass the front desk as I usually do. I inquired why I had not gotten the Digital Key, and was told that the problem was due to the recent IT crash that affected many businesses around the country that week. A plastic key was made for me instead. Maybe I should not have been satisfied with that excuse, but when I got to my room it had no jetted whirlpool tub as I had originally requested. It had a regular bathtub. Tired from my trip and having already spread out, I remained in that room. ( I got my whirlpool tub therapy from another Hilton property a week later elsewhere, so I never pursed this further.) The property is aging, and it shows. Carpet and paint jobs look tired and worn out. Elevators seem to take forever to go a few floors.
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