Apex City of Edinburgh Hotel anmeldelser

Svar fra overnatningssted: Dear Johnny,Thank you for taking the time to share your feedback about your recent stay with us. We’re pleased to hear that you enjoyed our central location, found it convenient for exploring the area, and appreciated the parking availability. It’s also great to know that you felt comfortable coming and going from the hotel with ease.We’re glad that our surroundings and service met your expectations, but we’ve noted your ratings for amenities and cleanliness. Your feedback is important to us, and we will review these areas to ensure we continue to improve and provide an even better experience for our guests.Thank you again for your kind words and constructive input. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,

Svar fra overnatningssted: Dear Karen,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We’re absolutely delighted to hear that you and your daughter enjoyed your time in our Castle View Twin Room and found our location perfect for exploring Edinburgh’s sights, shops, and restaurants!It’s especially rewarding to know that you found your room clean and comfortable, and that our team made you feel welcome with their friendly and helpful service—this is exactly the experience we strive to create for all our guests.Your 5/5 perfect rating truly means the world to us, and we’re so grateful for your kind words. We’d be thrilled to welcome you both back for another memorable stay in the future!Warmest wishes,Sathish - Night ManagerApex City of Edinburgh Hotel

Svar fra overnatningssted: Dear Tay,Thank you for taking the time to share your review and for your generous 4.7-star rating. We're delighted to hear you enjoyed our surroundings, cleanliness, and service during your family stay in May.We truly appreciate your note about the sofa bed comfort - this is valuable feedback we'll certainly address as we continue to improve our guest experience. Please know we're currently reviewing our family room bedding options to ensure better comfort for all our guests.It was our pleasure to host your family, and we hope to welcome you back for an even more comfortable stay in the future.Warm regards,Sathish - Night Manager,Apex City of Edinburgh

Svar fra overnatningssted: Dear Che,We’re absolutely delighted to receive your perfect 5/5 ratings across all categories – from our surroundings and amenities to cleanliness and service! Your kind words about the "good view and nice staff" have already been shared with our team, as feedback like this truly makes their day.It was our pleasure to host you in our City Double Room this February, and we’re thrilled we could contribute to such a positive experience. Reviews like yours motivate us to maintain these high standards every day.We’d be honored to welcome you back for another flawless stay whenever your travels bring you this way again.Warm regards,Sathish - Night Manager,Apex City of Edinburgh

Svar fra overnatningssted: Dear,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with Google Maps and the parking situation. We understand how frustrating this must have been and appreciate your patience.We are delighted to hear that you enjoyed our hotel's location and found it to be more spacious than expected. Your kind words about our rubber ducky brought a smile to our faces!We strive to provide the best possible experience for our guests, and your feedback is invaluable in helping us improve. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay.Warm regards,Sathish - Night Manager,Apex City of Edinburgh

Svar fra overnatningssted: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay with us and that you enjoyed our surroundings, amenities, cleanliness, and service. Our team takes great pride in providing exceptional experiences, and your kind words are truly appreciated.We are delighted that our location and staff met your expectations and contributed to a memorable stay. Your feedback motivates us to continue delivering the highest standards of hospitality.We look forward to welcoming you back in the future. Warm regards,Sathish - Night Manager,Apex City of Edinburgh

Svar fra overnatningssted: Dear Guest,Thank you for your feedback! We're delighted to hear that you had a great stay and enjoyed our location. We appreciate your comments about the breakfast buffet and will look into expanding our options. It's wonderful to know that you found the room spacious, clean, and well-equipped with amenities. We hope to welcome you back for another pleasant stay.Kind Regards,Sirine | Duty ManagerApex City Of Edinburgh.

Svar fra overnatningssted: Dear Guest,Thank you for your feedback . We're thrilled to hear that you enjoyed our central location in the heart of old town Edinburgh. It's great to know that you found the room clean and tidy, and appreciated the complete bathroom amenities. We're glad our proximity to Edinburgh Castle and nearby shops added to your experience. We look forward to welcoming you back and appreciate your recommendation!Kind Regards,Sirine | Duty ManagerApex City Of Edinburgh.

Svar fra overnatningssted: Dear Dollop,We’re absolutely delighted to receive your 10/10 rating across the board—thank you for taking the time to share your wonderful feedback about your stay in our City Plus Twin Room this May!It’s fantastic to hear that you enjoyed every aspect of your experience, from our amenities and cleanliness to the surroundings and service. Your kind words mean the world to us, and we’ll be sure to share your praise with the entire team—they’ll be thrilled to know they contributed to such a memorable stay.We strive to create exceptional moments for all our guests, and it’s truly rewarding to know we hit the mark for you. Your enthusiasm is the best compliment we could ask for!We’d be honored to welcome you back for another outstanding stay whenever your travels bring you this way again. Don’t hesitate to reach out if there’s anything we can do to make your next visit even more special.Warmest regards,Sathish - Night Manager,Apex City of Edinburgh Hotel

Svar fra overnatningssted: Dear Guest,Thank you for your kind words and for choosing to stay at the Apex City of Edinburgh Hotel. We're delighted to hear that you found our reception staff welcoming and that your check-in and check-out process was smooth. It's wonderful to know that you had an excellent stay with us, even though you had to depart early and missed breakfast.We hope to have the pleasure of welcoming you back in the future, perhaps for a longer stay where you can enjoy our breakfast offerings. Warm regards,Sathish - Night Manager,Apex City of Edinburgh Hotel

Svar fra overnatningssted: Dear Dia,Thank you for your wonderful feedback! We are delighted to hear that you had a great stay and found our location convenient for exploring the city’s attractions. It’s also fantastic to know that you appreciated our friendly hospitality and room service.Your kind words mean a lot to us, and we look forward to welcoming you back to Apex City of Edinburgh in the future.Best regards,Sirine | Duty ManagerApex City Of Edinburgh.

Svar fra overnatningssted: Dear Hing Hong,We appreciate you taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience caused by the absence of hot water for the beginning of your recent stay in one of the rooms. Although we immediately took the measures to address the problem, the reality was that we were not able to fix it right away. We acknowledge that we exceptionally failed to provide this basic service to one of the rooms, therefore those nights were fully refunded (50% as promised to you during your stay). We understand the frustration regarding the time it might have taken for the refund to be shown in your account, but sadly it did not depend on us, as it was not paid directly to us: we informed the 3rd party you booked through, which promptly confirmed the refund process, but that its process might take a while (we trust that you were kept informed at all times).Additionally, we would like to note that during your stay with us, we extended an additional gesture of goodwill by offering complimentary breakfast for the duration of your stay for both rooms. This was meant to further express our commitment to ensuring your experience with us was exceptional.Thank you for your understanding and patience in this matter. Your comfort and satisfaction are of utmost importance to us and we value all guest feedback. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Warm regards,Sirine | Duty ManagerApex City Of Edinburgh.