Britannia Edinburgh Hotel

Booked room without windows. Smell old carpet in the room like not maintain well. Twin bed but one bed already broken. Dirty kettle in the room like in the picture.

Nice Hotel

I recently stayed at one of the worst hotels I’ve ever encountered. The front desk staff had an unfriendly, almost hostile attitude, as if every guest was an inconvenience. They barely acknowledged us, with a constant sour expression. The Wi-Fi was only accessible near the reception area; the connection completely disappeared in my room unless I paid an additional £7 for access. The elevator moved at a snail's pace, making it incredibly frustrating to get to and from the room. Inside the room, everything felt old and worn-out. To make matters worse, if you stay more than one night, there's no housekeeping service—no fresh towels, no bathroom cleaning, nothing. This place wasn’t even cheap, which made the experience feel like even more of a rip-off. I can't recommend this hotel to anyone looking for a decent stay; the entire experience was frustrating and disappointing.

“Disappointing stay. The hotel is far from the city center, requiring expensive taxi rides (£30-40) each time. Walking to attractions isn’t feasible. The rooms were poorly maintained, with an unpleasant smell, and overall, it didn’t feel worth the price paid. Would not recommend.”

Pay for car park,no convenience for charging

Once we got here we were waiting a while whilst the receptionist spoke to her friend, this happened a couple of times. We checked in, got to our room and found the door wedged open with dirty linen and rubbish bags. The worker fixed this as soon as I let them know, however it wasn’t very nice or safe to see our room open. There were 3 plugs in the room on the other side to the beds which wasn’t great. We paid for no window, and got a window with a lovely view which was nice, however the free wifi advertised didn’t reach our room which wasn’t great. After the first night we got back and found our window handle had fallen off, and wouldn’t close. This meant we could hear outside very well, and the cold was getting in. We told reception who said someone would be in to fix it the next morning, however they weren’t and had to put up with this for the rest of trip. Little disclaimer, check in’s at 4, you can check in early but it costs £10, and they don’t open the bar til 5 so not much to do if you’re waiting. Last thing, there seemed to ALWAYS (no matter what time) be black bin bags full of rubbish, glasses on the floor, and dirty linen on floor.

Unfortunately hotel was a total disappointment for me. The check-in starts at 16:00 which is so late and when you want to check-in earlier they request 10£. There is no free of charge wifi in the rooms, you need to buy it for approx. 7£ (not even sure how long you can use, probably an hour). Only free wifi one can use is in the lobby. Location is not bad but you need to walk a lot on the cobblestones to reach the hotel and it’s quite a journey on a hill. If you have heavy luggages with wheels, it’s better to take a cab… Most of the rooms were still in renovation and they only have electronic heaters, which most of them unplugged so once you get into your room be ready to freeze first. It’s an old hotel, looking nice from outside but overall it doesn’t worth the price you pay.

Location and parking was very good but whatever you do don’t book the windowless rooms, they are in the basement and are a trek to get to. There is no ventilation in the room and it was claustrophobic, had to leave door open but felt unsafe in doing so and so couldn’t sleep.

Breakfast is good. Employees are always kind and helpful.Comfortable room and good location .