Cairn Hotel & Apartments

The receptionist is friendly and lovely. The hotel upgraded me to the family room even though I am a single traveler. The hotel location is great and easy to access to the old and new town of Edinburgh. Will stay here again when I visit Edinburgh.

Very comfortable stay, cosy room, comfortable bed

I contacted trip.com at 4am once I received an alert that all trains from London to Edinburgh had been cancelled due to adverse weather as there was danger to life. I sent all necessary documents reflecting my cancelled train service as well as newspaper reported advising travellers of multiple train cancellations and of bad weather causing DANGER TO LIFE but the hotel REFUSED TO CANCEL my booking and provide a full refund. The cancellation was not out of MY choice but a necessity as all trains, even in Edinburgh itself, were cancelled. It was a FORCE MAJEURE EVENT. I have been an avid trip.com user for while not, but I will NEVER USE TRIP.COM AGAIN or STAY AT THIS HOTE after this incident. The customer service personnel kept insisting that the “supplier” and the hotel refused to provide a full refund despite the force majeure circumstances. My hotel reservation is with trip.com, NOT SOME “SUPPLIER”. So guys, please beware and don’t use this platform unless you’re willing to let them go off scot free and pay for hotel stays which you can’t stay at, not due to your own personal reasons for cancelling but due to bad weather that a danger to life.