Heeton Concept Aparthotel Edinburgh Queen Street

The facilities was clean and very nice, the staff was also very kind and polite.

Everything is served. Will definitely come back.The staff are friendly and helpful.

I stayed for a month, had to request almost everyday to have the room cleaned but during the entire stay, they managed to clean it only once which was disappointing but otherwise the location and the stay itself if good

On arrival at the hotel, the reception area was undefined with people sitting and seemingly waiting for a room. We were met by a lady who didn't identify herself as being with the hotel company but instead asked if we were looking for something. (Not the best of starts). After checking with two other undefined people the lady who first approached us then informed me that the hotel room I had booked was unavailable due to technical issues and we were instead being accommodated in the sister hote (The Stewart) locatedl around the corner. Once more, confusion reigned. We eventually realised the person who should have met us as a reception representative was the young man sat smoking on the pavement outside, the one we had passed as we entered the building. After some ten minutes of confusion and wasted time attempting to use the automated booking system the same young man asked if we wanted a room. Confusion over. We were given keys and directed along the corridor to the apartment. A well appointed and comfortable lounge/kitchen with bathroom and bedroom. There was a dishwasher and washing machine, in fact, everything necessary to a private apartment. The location was perfect in that it was within walking distance to everything you could want to do or see in Edinburgh. Despite the initial confusion and changes to the original booking I can highly recommend the hotel apartment and will definitely look to book again.

Excellent location, clean and well equipped. However we were told "towels are only changed once a week", although when requested we were given a new set but the old ones weren't collected for 2 days. In addition we repeatedly asked for a kitchen sink plug so as to save running hot water. We were told maintenance would sort it but after our 4 day stay still no plug.

Its a bit far away from the railway station. Needs at least 20mins walk. However, the room is big and super comfortable to stay. Will definitely stay here again.