The Ashcroft Apartments

They were extremely busy and a bit of a rush clean. The staff were very friendly and on call if anything was needed.

Stayed 2 months during building work at home, hot water only on between 5-8am and 5-8pm No heating, had to buy an electric fan heater for the room, we were supposed to be staying an extra week but came back after a night out and they had given the room to someone else, no idea how they knew we weren’t there the night before other than physically going into the room to check, we left and never went back even though they tried to give us another room. strangest thing was the caretaker guy just kept appearing when you least expect it, like he was watching you, stunk of **** and very loud at weekends in the room above.

Me and my 3 other friends had arrived at the Ashcroft apartment where there was no one to let us in for our stay for two nights. We called Collin the caretaker who’s number was provided for our needs numerous times and he didn’t pick up once. We then had to go round the back to find an open door and awake someone from their room at 12:30 to ask how on earth we get in our room. The man kindly told us which room Collin was in and we knocked on his door for about half an hour for him to keep telling us he was coming, which he didn’t. After this half hour Colin finally came to the door and told us there was no room for us. Being 4 young girls 5 hours away from home, this was really scary. We had paid around £400 prior to our stay when we had originally booked to pay on the night. So at this point we are £400 down with no where to stay. Colin had absolutely no idea how to resolve this issue and basically sent us on our way. He kept trying to call Matthew the owner to help him, but he is in Spain and would not answer any of his calls. We had to find else where to stay for our weekend away which costs us each another £110. The service we experienced was absolutely disgusting and the place was an absolute disgrace. We now cannot get hold of Matthew for our refund so we will now be forced to take legal action. DO NOT BOOK TO STAY HERE. (Pictures are from a room one of the guests showed us that they were originally given, they then got moved into someone else’s apartment while they were out and all of their belongings were moved)

Amazing property with a great host. Host was available when needed

We have booked an apartment for one night as we were attending a family funeral nearby. Because we arrived before the official check in time the room wasn’t cleaned yet which was fine, we were happy to have a place to get changed and leave our bag and we’ve been told the room we were given will be cleaned by the time we come back. When we did arrive back around 1am there were 2 other guests in our apartment, our bag was nowhere to be found and a further 4 guests were without an apartment due to overbooking of the place. The caretaker present had no idea what was going on, how to resolve the issues or where our bag was (it was eventually found in a cleaning room). Very dubious activities by the guests in the room we had checked into earlier. In the end we left at 2am after having had to threat with the police and drove 170miles home. I will lodge an official complaint with Salford City Council in regards to the HMO license of the property.

Really lovely stay, we stayed for out little ones 5th birthday as we were visiting Legoland for the day. The staff were friendly and left balloons and chocolates for our little one. Really spacious and handy for everything