The Majestic Hotel

Generally good location and services! Just the shower temperature is a bit unstable.

Currently staying for 4 nights on a bandb basis.Firstly the good points,upgraded to a double bedded room,renovations being taken place since new ownership April2024. Good roomNo5,with unsuite. Breakfast was cooked to order as it was quiet,service was good with attentive staff. Minus points after 3 nights room not serviced despite chasing this up.Got tea and milk top up from reception.tea bags were just loose.Checked the date of coffee sacket in roo,one was Nov 2024 Job to keep window open,sashed cord job,the shower was good but be aware could be extremely hot. No pots of tea/coffee at breakfast just dispenser with hot water and add tea bag of coffee.

After reading descriptions of the hotel we expected at least semi-luxury, but OHHHHH were we dissapointed. The room we were allocated was spacious and the bed was quite comfortable, but there ends anything nice we can say. The windows were painted shut. and were so dirty on the outside that the so called 'sea view' we were promised was all but hidden. The heating was permanently on which was nice for a few minutes when you got in from the cold, but the rest of the time made it very uncomfortable. One of the power sockets near the window was literally hanging off so we couldn't use it without fear of being electrocuted. The shower was built for midgets as it couldn't be raised any higher than 4ft, so we did a lot of crouching to get under the flow, and the side of the bath was hanging off at one end. We left the card outside asking for the room to be cleaned and new towels etc. - this was ignored so after 4 nights the bin was overflowing. Now, the worst thing of all - we had paid extra for breakfasts, so went down on the first morning in anticipation of a nice fry up. After sitting at our table for half an hour and not seeing any staff, I had to go and find somebody to take our order. I asked for sausages, fried eggs, beans and hash browns. My wife struggled to get the waiter to understand that she wanted scrambled eggs on toast so she ended up just saying that she would have the same as me. Another 10 minutes later we received our breakfasts, which consisted of 1 sausage, 1 hashbrown, 1 VERY undercooked runny fried egg with the consistency of snot and a spoon full of lukewarm beans. I tried to eat it but left most of it (see pictures) so the remaining mornings we went out early and had wonderful breakfasts elsewhere. We couldn't get a refund for the room so we had to just grin and bare it, otherwise we would have left on the first day and found somewhere much nicer. Luckily at least the weather was fairly nice each day so we spent our time out at Hastings, Rye and Dungeness, only using the room to sleep in. If we could give less than 1/5 for the score we would!

1st room was terrible had to ask to change rooms. The two members of staff were very polite & friendly but unfortunately the hotel room was cold & management controlled the heating. The towel rail didn't work. The walks were damp in the morning by the window. Receptionist asked for payment up front as soon as we got there. Unfortunately I would have left but because we were there for only short while we made the best of it. Wouldn't recommend this hotel.

Shocking 40th wedding anniversary no electric sockets in our room. So kettle was no use to us.just one mug on tea tray. Dirty shower and outdated cubicle. Meal was OK bottle of wine not chilled. Straight of the shelf. No ice cubes staff not a clue.and that's if u could find one. Faulty towers comes to mind. Would we return a big 👎

.stayed at the majestic hotel the staff are friendly and the hotel is clean we were on the second floor room 204 with a sea view The room had recently been redecorated and had a new shower with new toilet and washbasin..Food was very good,with lots of choices,Staff were excellent with prompt service,we would recommend the Majestic as a good place to stay.