Alderney on Hay – Managed by Starwest Hotel & Apartments

Very noisy, can hear outside traffic as well as the people above (we were woken up every morning at 6am to a heard of elephants and machinery above us, really unpleasant!), in addition the bed was extremely uncomfortable (no duvet, it’s a itchy blanket). The only thing good was the size of the place and the kitchen however the inside of the oven was filthy with greasy tin foil left over. Internet wasn’t the best speed and kept dropping. Overall wouldn’t stay here again.

The apartment is close to the red cat bus stop so you could take it to the city. The room has a modern feel, nice and new. They have all the kitchen amenities, washing machine and dryer. The only thing is that there is only 1 toilet for 4-5pax living there. The shower and toilet are separated from each other thus it is quite difficult to go back and forth. In addition, it is not enough for 4 pax. I'm not sure I would stay here again if I am coming with my family.

Not safe !!! Due to the strange idea of closing the entrance, you have to enter and exit the building through the car park and definitely not safe in the evening!!!!!!!!

Comfortable stay. Out of order lift frustrating. Dishwasher kept throwing error codes and wouldn’t wash properly.

I booked online. Soon after I booked, I called Alderney on Hay to clarify the room. As I needed twin beds for my friend and I. On my arrival there was a queen bed. I was told it was going to cost me another $25 dollars extra to split the bed into two. Or they could open up the 2nd bedroom for $30 extra per night. Three nights at a total of an extra $90 dollars. Checking with them about my phone call to clarify the twin beds. The lady state that my phone call was received about the twin beds, but the receptionist didn’t let the house staff know. With my long day of travel and the look on the housekeeper’s face, that she had more work to do at knock off time. I just said open the other room. Laying in bed that night thinking. No, this it not my mistake… And I shouldn’t have to pay extra. I when to reception to discuss the matter. I was told the 2nd bedroom was unlocked. Which is wasn’t and my daughter can clarify. The receptionist could fix the situation and she was going to get the manager to contact me. No contact made. Plus the several times I was at reception to fix the problem. The manager was on the phone or not there.

I always stay here, large apartments, good staff, has washing machine and dryer also all cooking facilities in apartment. Also has large balcony.