Gæstebruger
27. april 2023
We stayed here almost every year since this hotel opened up. Now, (2 weeks ago) it just went Down Hill. We had to change rooms 3 times!!!! NON WORKING: Air Conditioner Microwave TV Ice machine Juice Machine There was a brownish/ reddish stain, on one of our towels At the time we were there, the hotel had almost No Quality Control. This was a "...no frills hotel..." The breakfast food quality and quantity had dropped. We have been going to Lancaster almost every year for the last 46 years, to celebrate our wedding anniversary. This year, our Wedding Anniversary was ruined. The Queen Studio Suite, we requested several times before we arrived, had No Working Air Conditioner. Why didn't someone check it? So we had to Celebrate our wedding anniversary dinner, downstairs in the breakfast area. The 2nd Queen Studio Suite only had, 1 of the 2 working TVs and a Non Working Microwave. That room was facing the highway, which was very loud. If you are planning to stay there, which I would not recommend, make sure your room is not facing the highway. The 3rd room also had a non working microwave. At least one of the hotels ice makers was not working. Which was confirmed by a member of the hotel staff. They did have a hot breakfast. At the time that we were there, the bacon was so thin, you could have seen right through it. The eggs were made out of a liquid batch, very bland. They had no fruit, no hot oatmeal, in essence, the shelves were almost bare. The juice machine downstairs for breakfast, had a sign on it "out of service". They were two waffle irons downstairs for breakfast. But they were only available for Weekend Guests Only. The second day we were there, we needed assistance to Move Our Room Again. 3rd time (I am disabled) Unfortunately, I was told by the hotel's management, all they had at that time was one person in the hotel and she was at the front desk. Eventually, someone did come to help us. But at that point, the stress from everything that went wrong during those two days, was so much for me. I went into to a seizure and was rushed to the hospital. Again, while we were there over the last previous years, the quality of the hotel and staff had no issues. The quality and quantity of the food, was very satisfactory. The good thing about this hotel, if and when everything works, is its location. It is directly across the street from Dutch Wonderland. It is also a walkable distance to the Tanger Outlets, through the back door. There are also, fast food outlets directly next to the Outlets. Due to the design of the hotel, I strongly recommend, that if you want a quiet room away from the highway, you should request a room, towards the back of the hotel and away from the elevator, which is next to the ice machine.
Oversæt