Cragun's Resort & Hotel

Unsatisfactory service The trip started out fine. Then when we went to breakfast we were not informed that the breakfast was extra. Then the maintenance team left unsanitary hot tub filters sitting on our tabe where we were eating. Then when we went to check out and grab the rest of our food for our daughter's birthday they had cleaned our cabin and threw it away before we even checked out. Then they seemed to pass the buck on doing anything about it very unsatisfied with this stay.

Great property - we came in during the off season, but even so this place was so great. Peaceful, quiet rooms, easy to follow maps are provided at check in. The place is old school, like Dirty Dancing resort vibes and grandma chic carpet in the hall, but the rooms were updated. We loved our private patio for coffee in the morning and our cozy fireplace for relaxing. There are minor things around the property that probably should be fixed (damaged siding, pealing stain on decks, rough parking lots (my suitcase could hardly handle it)). For dinner we dined at the property at the eatery right by the lobby. Limited menu, overpriced in my option - but expected given that it's a resort. What wasn't great was our particular server. I believe he forgot to put in our order since others who ordered after got their food first, then at the end the neighboring table got a bag for their leftovers, I had the pleasure of carrying multiple containers without one and not the managers I passed or the server who helped us offered one as I struggled with the door and boxes. It put a bad enough taste in my mouth that we ate off site for breakfast. Highly recommend the property - but maybe skip their restaurants?

Great facility and friendly staff. Our room could have used a vacuuming before we checked in.

The girl checking us in had poor English and bad communication skills. It was not explained how to best access our room. It was a very long walk and we should have been directed to drive.

Awful experience The door to our was flush with the floor on one side, and about two inches from the floor on the other side. During the night, some drunk guests were sticking there hand into the room through this gap. The heat in our room didn’t work properly. When the heat was set at 65, the room was 76 degrees. I turned the wall thermostat down to 56, and the heat didn’t go down. We eventually had to turn the heat completely off, which isn’t ideal in Minnesota in January. The room was expensive, and would have been a miserable experience at half the price.

Family resort with great customer service Cragun's is an old-fashioned family resort. This time we stayed in a 2 bedroom, 2 bath cabin. They have great customer service. Our original cabin had an issue, so they promptly moved us to a new, similar cabin, and the new cabin was perfect.