Inn at Arbor Ridge Hotel and Conference Center

Horrible conditions Absolute trash, we got there at 3 PM to check in and the hotel was completely empty. There was no one at the front desk, there was a note saying call A particular person (I won't give their name Jat this number, we called four times and no one answered and then she did answer and said your room key is behind the desk and advised us to go behind the front desk and grab our own room key, and then I came back in later 8 pm because we were at an event in the same parking lot and the person who was now behind the front desk was completely asleep, to the point where I was speaking loudly to see if he would wake up and he did not. I slept on top of the covers on a towel because I did not want to get under the sheets, Paint all chipping around the door, rusted fixtures in the bathroom horribly stained carpets a phone from 1985, That did not even have a dialtone, lightbulb a missing in one of the lamps, they should pay you to stay there. Here are some examples, and for some reason, they have three sticky hooks all over the walls.

Staff is pleasant but the hotel has seen better days. Room was sort of clean, but paint peeling, carpet was dirty. Room smelt a little musty. Sad to say, I woke up twice in middle of night itching, on arms and neck, discovered bed bugs.

Musty damp room A very old building in need of serious updating. Room smelled damp and musty. Bed was lumpy and extremely soft. Bedding had small holes. One of the windows in my room was cracked. Hotel was more than 15 minutes from the nearest town. The employees were nice and helpful though. But I seriously doubt I’ll stay here again.

The bed was very hard it didn’t even have a box spring sat right on wood. The hotel had a smell

The room smelled like an ashtray even though indoor smoking was banned years ago. Toilet did not flush. Tv did not work initially - I had to play around and figure it out. Worst part is it is not ADA compliant!!! I have walking issues. There was no way I could carry my bag up the stairs and walk to the end of the hall on the 2nd floor. I asked for a room on 1st floor and she said they were sold out. I asked for a room closer to stairs on 2nd floor. Got the same answer. Fortunately a man checking in right after me brought my bag upstairs. Very inconvenient for people who use canes. Never again will I stay there and will warn anyone staying in Hopewell, do not go to the Inn at Arbor Ridge!!!

Bad service Wasn’t allowed to check in 1 hour early ok but after a long trip asked to use a restroom and was told they didn’t have one….really