Hampton Inn Traverse City

Carpet was filthy. Room was about 4 foot too narrow. So small I had difficulty maneuvering the luggage cart into the room. With three adults in the room I felt the need to say excuse me every time I walked past someone. Bathroom had two sliding doors and when closed someone could look in if they wanted too. Zero 100% privacy. Height of the ceiling I’m sure was to fire code. I’m 6’4” and hit my head on the elevator sign. Maybe they lowered the drop ceiling to save on wallpaper. $449 a night not worth it at all. House keeping very friendly. All young men from Turkey. Nice to see they’re trying to earn money for their family. Breakfast wasn’t anything to write home about.

I inadvertently booked a room at this location on the evening of June 10, 2024. I later realized that same night I booked the wrong location and called the next morning- less than 12 hours later- and attempted to cancel the booking. I was told the booking was non-refundable, but a nice lady named Sue said if ******* would call her, she would tell them there was no objection to my cancelling. That was at 8:30 am or earlier on June 11,2024. ******* then said they would call the property and have a supervisor follow up. Since I didn’t hear back from *******, I just called their help line again. This time the ******* rep got the hotel on the line and explained the situation and also explained Sue’s saying the reservation can be cancelled without penalty. Nevertheless, when the ******* rep spoke to the person NOT named Sue, he said it wasn’t his problem that I made a mistake in the booking and insisted on charging the fee. I have been a Hilton Diamond member for years, and have never received this type of service in any other location. When the price of travel is already expensive, customer service doesn’t cost a dime. Since this Hampton Inn apparently can’t afford even that for its customers, I would advise everyone to avoid it.

We were at this Hampton for 4 nights while visiting Sleeping Bear Dunes National Lakeshore. When I first entered the room, I was not pleased at its size. It seemed much smaller than I am used to for a king bed room. Then I noticed there was only a shower. I complained at the desk and they said there were no open rooms with a tub. I hadn't even known that I should check in advance for that. Aside from that, the room was clean, bed was good, and it had been updated not too long ago. The refrigerator was odd. You had to press a button and you could get "fast cooling" for 2 hours and then it would warm up again. Not for perishable foods for very long. Breakfast was the typical Hampton - The attendant lady was very nice. When I couldn't eat the eggs because of meat in them, she offered to make me some meat free ones. The rooms are cleaned every other day. Each of the 4 nights we were there, we were charged a different price. The average price was $250 per night. I still can't get used to these prices these days. The Hotel is across a busy street from the East Arm of the Grand Traverse Bay and there is a narrow park running along the bay. Room 227

I give this Hampton Inn review a POOR rating because of "Management " poor customer service. Our check in time was 3 pm. We arrived 4 pm expecting to check in, but was told our room was not ready yet. I asked for another room and was told there would be an up charge. They refused to honor our reservation price, so I didn't have a choice but to accept the upgraded price. Complaining to management was a waste of time. I always try and stay at a Hampton, but never again at this location.

This Hampton must be really popular because for years, I'd check availability, and it would be booked up to a year in advance. We finally got a room booked and came for a three night stay. The room was comfortable, and breakfast was good. The front desk was good to us as well. Our only complaint was the sliding bathroom doors. It's hard to get shut all the way so others can't look in. The shower was a little small, but I am a bigger person, so that's on me. We could also hear the people next door raise and lower their shades really clear. But it is a good place across from the bay.

What a mistake! We read the reviews and stayed here anyway. We thought many of the bad reviews were prior to the renovations. The reviews seemed mixed so we thought we’d take the risk as we wanted to stay at a Hilton property. The rooms are so small that they can really only accommodate 1-2 people comfortably, our room wasn’t quiet room (4th floor), one of the front desk reps is unprofessional and we paid over $380 per night. But we wouldn’t stay here again even if it was $120 a night. The 4th floor room and hallway had a constant noise that must be due to the HVAC system. We immediately requested a room change, especially as we were staying 2 nights. The request was refused with no explanation or other options being offered (no maintenance visit). During check-in we overheard another guest receiving a room change and that there were more expensive rooms available (must be in reserve so only the hotel staff can view not general Hilton reps). We questioned them on this, asked how much more the other rooms cost and they kept insisting no rooms – you’ll know this staff member if you meet her. We opened a case with Hilton customer service as the hotel cannot ignore these complaints (but they can ignore bad online reviews). We heard from the Assistant Manager the next day. She listened then indicated that there were no other rooms, stated this staff member should have explained things and then offered candy from their lobby store (no room change, no maintenance, no points). Really, are they kidding me? And the General Manager never followed up to ensure we were happy with our stay. The room is so small that the bathroom and closet doors are sliding doors because there isn’t enough room to have a swing door. The bathroom doors do not fully close shut (see photo). The walls are paper thin so we could hear our neighbors laughing. As a result, if you are unfortunate enough to be next to a room with a barking dog – it’s going to be a long night for you. Very odd wall decorations - what’s with the 3 multi-colored skis on the wall? The hot tub is completely cemented over (see photo). There is a complimentary breakfast that is pretty standard: scrambled egg/omelet, sausage link/patty, starch (French toast sticks, potatoes, etc.), waffles that you make yourself, oatmeal, bread to toast, muffins, yogurt, juice and coffee. We do have to say that the breakfast staff and housekeeping are very nice. It’s a shame that some of their front desk colleagues are not. Note: do not expect any Diamond member upgrades here and while there are photos of a large room posted, the floor plans of all 4 floors do not indicate any larger rooms

We stayed for two nights and it was great. The room and hotel were clean and staff we encountered were friendly. We had no problems with the hotel. The room was a little small and sliding doors were different but when traveling to TC as a couple you should be out doing and seeing things. I am a Hilton Diamond member and would stay here again. Had to write this review because i don't know why there are bad ones. Use the Hilton app for handsfree check-in to avoid the front desk.

Great spot for a get away weekend, or a week long stay. Right across the street from the state park with a view of the East Bay, and very close to downtown shopping as well as the many restaurants of Traverse City.

In the future, we will avoid this hotel. Over all is was not a clean facility. The mechanical was not kept up. At the checkout there were no questions asked about our stay. We will seek a different place next time.