At check in, they had the wrong room booked. Not a problem, it happens, and they corrected it right away. After that, no one showed us to our room or carried our bags to the room. We had to ask a couple of staff where to find the room. The room was fine, ocean front.
The next morning we left for breakfast and stayed on the beach until around 4:00. When we returned to our room, the air conditioning unit on the wall was leaking condensation the the entire room was one big puddle of water. I had to call the front desk twice before they sent someone to look into it. A woman came with a bunch of towels to soak up the water, which wasn't enough. She had to go and bring back a mop. Then a maintenance guy showed up. He was very helpful and repaired the air conditioning unit in about an hour. The curtains in our room were ripped and not in very good shape, and they didn't open. So, even though we had an ocean front room, we couldn't open the curtains to see the view.
The food at the resort was just so so. We found that the food at the Pelican Terrace buffet style restaurant was better than the ones where you needed reservations.
Lastly, the nighttime entertainment was not very good at all.
Overall, we had a decent stay in Aruba . Very windy though. The beach was beautiful! It was our first time there, and probably our last. Other destinations in the Caribbean are less expensive, and you seem to get more bang for your buck. Riu Palace Tropical Bay in Negril, see you next year!
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