The Citi Residenci Hotel - Durgapur

I usually don’t write reviews, but after experiencing one of the worst hotel stays, I felt compelled to share my experience at Citi Residenci Hotel in Durgapur. Having stayed in both budget and luxury hotels, this was by far the worst hotel I have ever encountered. The reasons are as follows: 1. Loud Music at Night – On all three nights of my stay, loud music played late into the night, making it extremely difficult to sleep. The noise was clearly audible in the rooms, ruining any chance of rest. 2. Unhygienic Lift – One morning, I found the elevator floor covered in plastic, seemingly to hide vomit. This was highly unprofessional and unsanitary. 3. Dirty Linen & Poor Food Quality – The bed linen was visibly dirty, which was unacceptable. Additionally, the food quality did not match the high prices they charged. 4. Dishonest Billing Practices – The hotel staff lacked integrity when it came to billing, which only worsened the overall experience. If you are traveling to Durgapur, avoid this hotel at all costs and explore better alternatives in the area.

A very nice hotel, conveniently located in city centre at Durgapur with all the amenities like swimming pool, gym, spa etc. The room is spacious, clean and most important point for me , the toilet is clean, without smell and moderately spacious. The complimentary breakfast spread is also ample. The stuffs are nice and cooperative

Nice location and atmosphere. Rooms condition is good except spots in walls. Staffs are very polite.

During my stay at citi residency, the standard room had water stains on the walls and ceiling, a lingering smoking smell when closed, and limited lift access only up to the 4th floor, requiring stairs for standard rooms beyond that.

Business trip but made luxurious by the hotel property. One of the best in hospitality and comfort in durgapur

I saw the room in the picture at the time of booking but the hotel gave me a totally different room, with no space for luggage, no tea table, no mirrors, the windows are very normal all the outside sound is coming inside, no interior nothing, other side they showed the good interior of the room in the picture, lobby was carpet covered in the picture but in reality, no carpet is on the 5th floor of this hotel and lift will go up to the 4th floor only you have to take stairs for 5th floor it's like a joke on the category of star rating Never take 5th floor rooms.