Albany Hotel

Not happy with this hotel at all. An emergency arose and they were of no assistance at all.

Not a place I would recommend, no cold water in the bathroom, no air-conditioning in Durban heat, no hand towel, no wifi...receptionist blames the new owners...I used to visit here alot...this is now just run down...it is sad

Albany Hotel never again, I was here 2 years ago and the aircons did not work properly then and still don't work properly. I booked for 2 nights but the next day had to change rooms as the 1st one had cockroaches. The pillows are terrible, pillow cases even worse they torn. The DSTV does not work a very very fuzzy picture. Lifts are not working due to a fire the hotel had 2 months back, the rooms never had glasses, cups, kettle and jug the staff had to go and take away from other rooms. All these issues existed years ago and still does and they blame the fire for everything. I stopped booking with Albany but had no choice as the other establishments I started using were fully booked.

First of all the area is extremely dangerous! A robbery took place just outside the hotel as we entered. The carpets are absolutely disgusting and has a bad odor. Lifts are sticky and dirty. Bathroom is disgusting. There was dirt, including hair stuck on on rim of the toilet bowl. Towels were stained. I highly doubt the bedding gets washed often since it had a bad smell and stains all over the pillows, including human hair. The room had a bad odor. Bathroom floor gets really wet while showering as the glass door is placed on the wrong side! No mat provided in the bathroom. The hotel is very noisy. We woke up to what sounded like drilling and breaking of glass outside our hotel room. Unfortunately we had to spend the night there as we arrived later than expected and were lucky to get a booking into another hotel the next day. It was a total nightmare and waste of time and money.