DoubleTree by Hilton Durango

Little bit old facilities and under renovation works. But best location and spacious rooms. Comfortable bed conditions. Recommend to stay for family travel.

It was a great experience. Very clean, friendly staff and comfortable amenities.

Good!

Our room was our best experience so far. Beautiful balcony overlooking the river, spacious room, and the best shower! Close to the train and shopping.

Durango Stay I’ve been to Durango several times before since I have family in the area, but this was my first time staying at this particular hotel. Overall, my experience was very positive. From the start, I had a great interaction with the front desk and even received a thoughtful message from Jack. He was incredibly helpful, attentive, and genuinely seemed to enjoy his job. His professionalism and attitude really stood out and made me feel welcome, which set a great tone for my stay. The only reason I cannot give a full five-star review is because of an unfortunate experience at the restaurant attached to the hotel (not the beer garden, but the indoor restaurant). Before leaving town, we decided to try it out, but when I asked the waiter about food options and timing, he responded in a very rude and dismissive way, saying he “didn’t have all day or all night” because his crew had already worked very hard. The tone made us feel uncomfortable, to the point where we decided not to eat there out of concern for how we might be treated further. I also noticed him refusing to pour us a drink, yet shortly after, he served other guests at the bar without hesitation. This individual, who had long dark hair pulled back in a ponytail, was unprofessional and left a poor impression. The hotel itself is wonderful and has excellent staff like Jack, but the restaurant experience fell short. With better service in that area, this hotel would easily deserve five stars.

Great location and SHOWER! Location, location, location. Best shower of my life! Great Crabtree & Evelyn products. Right on the river! Definitely book the riverside room. Walk to the train (Must do!) and downtown shops and restaurants.