Home2 Suites by Hilton DuPont

Very close to Dupont gate if you're visiting someone at JBLM. The sister hotel next door is having a bunch of work done to it so the parking lot was pretty full. The AC in the room would'nt drop below 75 and we were only staying one night so not enough time to complain with the front desk.

Disappointed based on past experience We’ve stayed there before and really liked it. This time there were quite a few problems. There was something wrong with the heating in the pool area. The pool itself was freezing and the hot tub was uncomfortably hot. When we went to complain, the woman at the front desk said it was a known issue and we were able to go next door and use the pool. I feel like she should have told us that at check in. We heard another guest say the washer was broken. The person at the front desk told her to also go next door and use the washer there. There was also a back door that had been propped open even though the sign next to it asked guests to keep it closed for safety. It was back by the elevators so the person at the front desk wouldn’t have been able to monitor this. The person at the front desk though said they were propping it open on purpose.

Had to check out of different hotel at 11am and asked for a early check in at this booked stay when we arived at 12noon we understand that 3pm is check in and getting an early check in isn't aways possible, so we waited in the lobby where there was maintenance and remodeling going which meant the hotel doors were open to vent heat and they turned off the Air conditioning the rooms and gym all have AC and normally you spend 5 mins in the lobby so who cares but we had to wait until 3pm becuause

Came to check in at 3:36 and was told it would be a 20 minute wait. Lady helped everyone that came in after us first and apologized to them for the wait and said sorry and after 30+ minutes I asked when our room would be ready and she then decided to check on the room for us never apologized or said thank you for waiting probably because my boyfriend and I look young. Super disappointed as I booked this ahead of time and paid the same amount the other customers she was prioritizing before us. Went to the pool and a bunch of kids kicking balls in my face and running around. I don’t know if I picked the worst weekend to book but I will never be back.

Beautiful place This hotel was absolutely beautiful the rooms are spacious plenty of room for a family and there a lot of storage . My kids love the pool and my friend and I like barbecuing it was a lot of fun . Definitely would go back again

Hotel was very clean and rooms were spacious. Nice to have full sink and large refrigerator