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Placering4.6
Faciliteter4.6
Service4.6
Renlighed4.7
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Negative anmeldelser(12)
Seh Kiat
Hyggeligt 2-sengs værelse
Overnattede i nov. 2024
Solorejsende
23 anmeldelse
4.5/5
Fantastisk
Slået op den 20. dec. 2024
Rebooked this B&B for my second night.
I offered to pay direct but the lady at the front desk told me I will get a much better rate if I searched online because of the promotions available.
Very warming for a small outfit.
Service attitude is what made me extend my second night here.
Breakfast though good gets cold quickly. They should use food warmers. Mostly vegetarian options other than hard boiled eggs.
Oversæt
Svar fra overnatningssted: Dear guest, thank you very much for giving us such a detailed review and highly praising our service. We have always adhered to the concept of considering our guests, and it's our greatest achievement to make you feel warm and considerate. Regarding the issue that the breakfast gets cold quickly, we have already taken note of it and will consider purchasing food warmers as soon as possible and enrich the variety of food to improve the dining experience. We are looking forward to your next visit and believe that we will bring you a more perfect stay experience.
Svar fra overnatningssted: ♥洗衣服務♥接機接站♥非常感謝您給予我們酒店如此高的評價和讚譽!您的滿意就是我們最大的動力。我們一直致力於為每一位客人提供最優質的服務、最舒適的環境和最貼心的關懷。看到您對我們的服務、設施、衞生和位置等方面都感到滿意,我們感到無比欣慰。我們會繼續保持並不斷努力提升,期待在未來的日子裏能為您帶來更多更美好的體驗!再次感謝您的支持與信任,祝您生活愉快,一切順心!
One n Only
Cozy Double Bed Room With Humidifier
Overnattede i okt. 2023
Solorejsende
178 anmeldelse
4.5/5
Fantastisk
Slået op den 17. nov. 2023
Good hotel, but breakfast is very simple Chinese food, can pre order western food, but don't expect much just fried eggs and toasts
Oversæt
Svar fra overnatningssted: Dear guest, thank you very much for choosing to stay at our hotel and giving us your feedback. We're terribly sorry that our breakfast didn't fully meet your satisfaction. Currently, we mainly serve simple Chinese dishes. Although we do offer the reservation of Western food, the choices are relatively limited, which is indeed an aspect that we need to improve on. We've already started to enrich our food items. We'll strive to provide everyone with more diverse and delicious options in the future. We hope you'll have a different experience when you come back next time. Thank you again for your tolerance and reminder.
Fong
Hyggeligt 2-sengs værelse
Overnattede i okt. 2023
Solorejsende
7 anmeldelse
3.0/5
Slået op den 28. nov. 2023
Sand on floor on arrival. No towels at alll in the bathroom. I called reception for towels. Ok. Next day, the cleaners clean the room and remove the used towels but didn’t replace with new ones. Again I have to call reception to bring towels. My 3 nights there, the cleaning of the floors was really poor. Floors were not swept and I could see hairs on the floor. Ok. They were my own hairs, but still. Sweep the floor! Cleaners also do not remove used porcelain cups with clean cups. The furniture, and bedding are really nice. But shame about the poor cleaning job. Also, there is no place to hang up the towels in the bathroom. Very odd.
Oversæt
Svar fra overnatningssted: 尊敬的客人:您好!首先,請允許我代表酒店全體員工向您致以最誠摯的歉意,此次入住給您帶來了如此糟糕的清潔相關體驗,我們深感愧疚,也非常感謝您能詳細指出這些問題,這對我們改進服務有着極大的幫助。關於您提到抵達時地板上有沙子、多日地板清潔不到位以及能看到頭髮等情況,我們已經第一時間與清潔團隊進行了嚴肅的溝通,對相應負責人員進行了批評教育,並重新強調了清潔標準和流程,後續我們會加強對房間清潔工作的監督檢查力度,確保每一個房間的地面都能被徹底清掃,不再出現類似的情況。對於毛巾更換不及時以及未用乾淨杯子替換用過瓷杯的問題,同樣反映出我們在清潔流程把控上存在嚴重漏洞,我們已經對清潔人員進行了針對性的培訓,明確要求必須嚴格按照規範流程進行物品更換和清理,避免給客人帶來不便。另外,浴室缺少掛毛巾的地方確實是我們考慮不周,我們已經安排人員改正,提升您後續入住的舒適度。非常欣慰您對我們酒店的傢俱和床上用品表示認可,我們會繼續保持這方面的優勢。同時,我們深知清潔工作對於客人入住體驗的重要性,一定會盡快做出切實有效的整改,希望未來您還能給我們機會,再次選擇我們酒店,讓您看到我們的改變與進步。再次感謝您的反饋,祝您生活愉快!
Gæstebruger
Exquisite Double Bed Room With Humidifier
Overnattede i apr. 2024
Solorejsende
14 anmeldelse
4.0/5
Meget god
Slået op den 23. maj 2024
Good location, mostly clean, had issues with the wifi.
Oversæt
Svar fra overnatningssted: Dear guest, Thank you very much for choosing to stay at our hotel and taking the precious time to leave us such detailed feedback. We are delighted to know that you have given a high score of 5 for our hotel environment, which is a great recognition of our efforts in creating a comfortable atmosphere. Meanwhile, we are deeply gratified by your affirmation of our hygiene conditions and service quality. We have always been committed to providing every guest with a clean and tidy environment as well as considerate and meticulous service, and your recognition motivates us to continue maintaining and improving. Regarding the issues you mentioned about the facilities, we sincerely apologize. We have already listed this as a top priority for improvement, and the hotel is actively planning to upgrade and improve the facilities. We will immediately conduct a comprehensive inspection and maintenance of the existing facilities, and deal with the problems found in a timely manner to ensure that they can be used normally and meet the expectations of our guests. You mentioned that although the hotel has a great location and is clean, there are still some problems. We attach great importance to your feedback. The hotel has already conducted another training session for the cleaning team, strengthening the hygiene standards and operating procedures to ensure that every corner can meet high standards of cleanliness. Thank you again for your support and feedback! Wish you a pleasant life!
Gæstebruger
Hyggeligt 2-sengs værelse
Overnattede i sep. 2023
Par
30 anmeldelse
4.7/5
Vidunderligt
Slået op den 15. okt. 2023
Very good hotel, very nice room but they should clean the corner better. We mixe up the reservation date but they were able to let us stay. Very nice painting at the entrance. Thank you
Oversæt
Svar fra overnatningssted: 沒能得到您的滿分好評,我們感到非常歉意,您的5分好評是我們最大的目標,我們一定會努力進步,爭取完美!歡飲您再來敦煌
Svar fra overnatningssted: 非常感謝您細緻的點評!很高興房間的寬敞和便利的交通讓您住得舒心,續住時更換一次性用品是我們應該做的~關於敦煌乾燥的氣候,確實讓不少客人感到不適,我們已經在計劃升級加濕器功率,並會為住客準備潤喉糖和保濕小貼士,希望下次能讓您的喉嚨更舒服些~期待您再次光臨,我們會努力做得更好!