Waterfront Hotel Dungloe

We stayed in the Waterfront in June 2024 as my daughter had attended a nearby Gaeltacht. We could not get a family room so we had to book two separate rooms. I shared with my 11 year old daughter. My daughter feel asleep before me and when I got into the bed I discovered it hadn't been made correctly and the sheet didn't cover the mattress protector. As I didn't want to wake her the next morning I discovered a large yellow stain on the mattress cover. This turned my stomach as god knows what it was. I reported it and as a gesture of good will the hotel gave me a €50 voucher to use at the hotel which was posted to me . It was valid for one year as we had no plans returning to the area till July this year I reached out to ask for the voucher to be extended I was told no outright by email with no discussion. I find this unacceptable standard by the hotel as it was their short coming in basic standard of cleanliness that made the voucher be issued in the first place. I would not recommend this hotel not because of the original complaint as things happen but for their lack of customer service. This was very disappointing .

Stayed at the hotel in January of this year. Very good stay, breakfast was good and dinner was very good 5/5 service from all hotel staff. Would come back and stay, had a drink in the bar and then headed in dungloe town. Comfortable beds and good shower pressure.

The staff- bar, chefs, reception and cleaners offer high levels of customer service. However the property is in need of refurbishment. The reception area is not welcoming with out-dated furnishings and more like a walk through corridor. Equally the bar seating and tables have seen better days. The bar needs to have more ambience and celebrate those fab views in order to complement the amazing food served in the evening. Maybe a visit by management to a recently opened establishment in Dungloe would be informative for interior design in order to justify the high room rates.

Just home from a lovely few days in the beautiful town of Dungloe. We thoroughly enjoyed our stay at the Waterfront Hotel. Friendly and helpful staff, comfortable rooms which are newly decorated and the the most amazing views over the Atlantic. The Glenveagh Castle & Gardens is a beautiful place to visit, lovely walk along the lake to the castle. If you're feeling up to it a hike up Mount Errigal will reward you with the most stunning views, truly exceptional. A lot has been done to make the hike as easy as possible and the day we visited families young and old were enjoying the walk.

Grand entrance but once in the foodsmell isn't inviting. Restaurant is huge and food is good. Old worn furniture and a hollow sound that sounds like a cantine especially when empty bottles are thrown in a big container makes you think you are sitting next to a glasscontainer. Rooms are good. Coffee and tea available. In our bedroom and bathroom where a lot of hairs from previous guests. The toiletseat was loose and the waterpressure was very low. However the staff friendly and very helpfull. We had a good 2 nights but not worth 4 stars.

Excellent value for money, clean and ideally located. Outstanding breakfast and compliments to chef Colum who cooked our daughter up an off menu item to suit her requirements. 5 stars with no hesitation. Top class gym facilities and lovely coffee within a quick stroll. All staff were very helpful and accommodating.