Holiday Inn Express & Suites Dallas - Duncanville

Great location! Hot tub was excellent. Room was more than adequate & very clean!

The property was nice i just found a crack in the ceiling of my bathroom that became an issue when the room above me took a shower. However when the staff was informed i was promptly offered the chance to change rooms which was appreciated.

Disappointing stay I had a very disappointing experience at this Holiday Inn. First, my reservation was canceled without my knowledge. They claimed they called me, but I never received a call. They also said they were trying to get my deposit—something I’ve never encountered at any other hotel, as I’ve always paid at check-in. This was extremely inconvenient, especially since I was traveling from out of town and suddenly had nowhere to stay. After some back and forth, the front desk found me a King Executive Suite, but I ended up paying much more than I had originally planned. To make matters worse, my room was not properly cleaned—it was just a surface-level cover-up. I found a dead roach in the bathroom, which was clearly visible, meaning no one even attempted to clean it. There was also trash on the floor in the room. I tried calling the front desk multiple times, but I could never get an answer. Overall, this was a frustrating and disappointing experience. For the price I paid, I expected much better service and cleanliness. I would not stay here again.