Best Western Windsor Inn

This was one of the worst stays that I’ve had in years and years, maybe the worst stay ever!!! The carpet had white powder all over it as well as being extremely dirty. The shower spray in the bathroom did not work. The room phone had no dial tone. And from 9:30 PM until after midnight, the men next-door parted outside of our doors.I called the front desk twice to get the noise to stop and requested that they called the police on the second call to break up the party. When I asked the manager for some compensation for all of the issues, his answer was that I stayed a night at the hotel and I should pay for it. I will never, ever, stay here again.

Booked a reservation online and was charged. Upon arrival, I was informed I would again be charged since Windsor did not accept pre-paids. So I was charged twice for one night stay. Called customer service 6x, who advised manager had not responded despite several attempts over an 8 week period. Still waiting for refund.

We have stayed at this hotel for many years as we travel through this area frequently to see family. It has slowly deteriorated over the years and we will probably not be staying here again. Sorry to say because this is a good location for us.

Stayed here multiple times and always been a good experience. They have Tractor trailer parking and good restaurants within walking distance

This a good place to stay, reasonable price. Staff is very friendly. Breakfast was average. The bed was very comfortable. This easy to find on main highway......................... I would stay there again . We used it as a stopping place for the night for longer trip.

We arrived late and the hotel was quiet. There was someone at the desk to greet us. Room was clean. Temperature was easy to get adjusted (it was 28 outside) and it held it all night. There were enough outlets for all our machines

Arrived at the hotel about 10:30pm. Not a single car in the parking lot. Went inside to check in and there was no desk clerk in sight. Called out but no answer. Walked out a back door to see if any cars were back there and the desk clerk emerged from a car parked in back. She followed us back inside to check us in. Hotel bill was incorrect. Tried to overcharge by $50. Finally got our room and when getting into bed saw a large spider climbing up the wall. Will not be staying here again!

We stayed here for the pool & hot tub. We were informed checking in the heater was broken in the hot tub . Out door corridors- we didn't realize that. Room ac worked well & room was clean. Free breakfast was boiled eggs, sausage, yogurt, Texas make your own waffles, cereal, muffins, honey buns, fruit, oatmeal, & coffee. Breakfast area was warm & dim lighting. Tables were not clean. The pool area looks great too bad it wasn't heated.

This is the worst best western I have ever experienced. I stayed here because I had a free award night to use and did not expect additional travel before it expired. In the past I have stayed in the La Quinta or Hampton Inn while passing through Dumas, TX. It is what I will do in the future. The sheets here were dirty-I asked for a new set, the shower was broken and nonfunctional-the desk gal made a note, the faucet leaked at the base when turned on-again she made a note, the bathroom floor was dirty and there was cat hair on the carpet-I didn’t bother mentioning it but I am sure the gal would just have made a note. It was an unpleasant stay. The outside stairwell was a mess. There was some “liquid” on the landing and what looked like vomit on two of the steps. Don’t be fooled by the online pictures. The indoor pool was not available, the breakfast did not include gravy for the biscuits. The tea selection included plain black or plain green. The prepackaged breakfast sweets were cheap and unappealing. The desk staff had an attitude of disinterest, they were busy on their phone or computer. A free night would normally make me more tolerant of a few problems, but this was too much. This was totally unacceptable!