Hawks Cay Resort

We were in each of The Keys and this location was by far our favorite. There isn’t an “official beach” but with the lagoon in the back you don’t even miss it! It was so clean and well run. The service was 10/10 and everyone we met had the same things to say. Definitely going back!

$25 charge per day for parking (like we had an option) TV was not connected, took 2 days and 2 request to get connected. Room phone did not work, had to walk downstairs for any request. Hot water in our bathroom lavatory barely trickled. Bars did not carry non-alcoholic beer (I am a cancer patient and cannot drink regular beer) In general I would expect much more for the price we paid.

Great Family resort We had issues with our room but the Manager Brad more than stepped up to the plate to resolve it and made our time there memorable and special in what it a fabulous family resort in the Keys. The resort is extremely person centred and friendly for family with an abundance of things to do.

We checked in at 4:00 PM and immediately noticed that the bathroom door lock was not working. It took approximately four hours for someone to address the issue, and the lock was not fixed until around 7:30 PM. At that time, we were informed that the bathroom door does not fully close. Later that night, the bathroom door became completely stuck and locked. We called for service the next morning at 7:20 AM, but the issue was not resolved until around 9:30 AM. During that time, we were unable to use our own bathroom and had to use the bathroom in the next guest room. As a result, we lost most of our first day—waiting for the initial repair and then dealing with the inconvenience of not having a working bathroom overnight. By the time the lock was first addressed around 7:30 PM, it was too late to enjoy amenities like the pool, which closes at sunset. This disrupted our stay and impacted our experience.

So fun. Loved my room and having Dolphin Connection right there for my kids. Food at all the restaurants from poolside to fancy was delicious.

I failed to contact them about the air conditioning not working properly in room 4415 that I stayed in