Anantara World Islands Dubai Resort anmeldelser

Svar fra overnatningssted: Dear Mark G, We regret to hear that your experience did not meet your expectations, despite our team’s best efforts to assist you. From the moment you raised the issue with your room, Portia, our Guest Experience Manager, personally stepped in to assist. She arranged for an upgraded villa at a special rate, even waiving the cost for one night to ensure your comfort. At the time, you expressed satisfaction with this arrangement, which makes it disheartening to read your review stating otherwise. Regarding the restaurant closures, we acknowledge that the wedding event impacted dining availability. We appreciate your feedback and will review our processes to enhance communication and service. However, we also believe in fairness and transparency, and our team went above and beyond to address your concerns. We regret that despite these efforts, your stay did not meet your expectations. Best regards, Sonia Sammut Resort Manager