Mercure Dubai Gold District

Unfortunately, my stay at Mercure Dubai Gold District was disappointing. I have previously stayed at another Mercure hotel in Europe, and the difference in standards is shocking. It honestly felt like a completely different brand. The beds were extremely uncomfortable. We had twin beds, and they felt like hard blocks. The mattresses were unstable and moved underneath you, which made sleeping very unpleasant. I woke up with a strong headache, something that has never happened to me in a hotel before. Another frustrating moment was related to water. When we returned to the hotel very thirsty, we immediately drank the two bottles of water provided in the room. We then called reception to ask for more water and were told that only those two bottles were complimentary. This is quite ridiculous, especially in the UAE, where even much cheaper hotels usually provide complimentary water upon request. The water pressure in the shower was very low, which was quite uncomfortable for me and made showering unpleasant. The only real positive about this hotel is its excellent location. The metro station is literally at the entrance of the hotel, which is very convenient. The breakfast was also affordable and decent, nothing special but acceptable for the price.

Upon entering the room, it was smelling like cigarette, even though it was non-smoking room allocated to us, however upon 3 AM there were trouble with the electrical outlet, and the electrical kettle was not working. Informing the receptionist she let us know that it will be delivered however it was not and for the third time and we called she stopped picking up the calls. We would expect basic cleanings to be done and checked. Also, most importantly the water speed is very low very poor.

⸻ ⭐️⭐️⭐️⭐️⭐️ 5/5 – Amazing Stay at Mercure Gold Hotel, Dubai! My stay at Mercure Gold Hotel was excellent from start to finish. The check-in was smooth, and the staff were friendly and helpful. A special thanks to Mr. Ye Win, who went above and beyond to assist us throughout our visit. I also want to appreciate Mr. Mohammed Shafi and his housekeeping team for keeping our room spotless and comfortable every day. Their professionalism and attention to detail truly stood out. The hotel’s great location, delicious breakfast, the experience even better. I highly recommend this hotel and would happily return!

Good clean..good place near the souq and naif souq and goldnsouq

The Mercure Dubai Gold Dustrict, formerly the Whyndham Days Inn, has the convenience of being directly above the Gold Souq Metro station which is very handy for getting to and from the hotel and around Dubai. The hotel check in is extremely slow as it took over 45 minutes  wait just to get served. Very poor, and nobody called other staff to assist. The wi-fi wasn't working for hours, but eventually they got that sorted. Judith was a very friendly professionalism staff member who was always polite and helpful. The rooms are quite small and have I safe, a desk, a small sopher tea & coffee making facilities and an LCD TV with a limited number of English speaking channels, and even though it's a Smart TV the set up prevents you from using the Smart features, so you cannot watch movies Netflix or YouTube. The beds are very firm but ok, and the pillows rather thin and are also sub standard. The bathroom is very small, and the shower has a hand rose and a rainfall shower head, and the hand held rose had below average water pressure, so the shower was sub standard. The rooms are not soundproofed, and you can hear traffic and construction noise going on outside. The best thing is the access to the MRT trains below the hotel, and it's ok for a couple of nights stay, but it could be a lot better. It's ok for a.night or two, but there's a lot of improvements required

🛏️ Room : 🐞 I found a small black insect inside the pillows. 🛏️ The area above the pillow, where you rest your head, was dark and stained. 🧹 Housekeeping did not wash items such as glasses. 🪥 No disposable toothbrushes or slippers were provided. 💨 There was no hairdryer in the room; you have to request one, and its quality is terrible. 😒 The reception staff were not friendly. 🚿 The shower was very poor. ⏳ When I requested housekeeping, it sometimes took up to an hour to come. ❌ Overall, I was not satisfied with the room. 🍽️ Restaurant 🍛 The restaurant food is suitable for foreign guests but the menu is repetitive every day. 👍 Overall, the restaurant is good. 📍 Location 🏬 The hotel is directly opposite the Mobile Market and the Car Market. 🚇 The metro station is right under the hotel (Gold Souq station). 🛏️ 房间: 🐞 我在枕头里发现了一只小黑虫。 🛏️ 枕头上方、头部接触的地方发黑并有污渍。 🧹 客房清洁没有清洗杯子等物品。 🪥 没有提供一次性牙刷和拖鞋。 💨 房间没有吹风机，需要自己提出请求，而且质量很差。 😒 前台服务态度不好。 🚿 淋浴效果很差。 ⏳ 叫客房服务时，有时要等一个小时左右。 ❌ 总体来说，我对房间不满意。 🍽️ 餐厅 : 🍛 餐厅的食物适合外国客人，但每天菜单都很单调重复。 👍 总体来说，餐厅不错。 📍 位置 🏬 酒店正对着手机市场和汽车市场。 🚇 地铁站就在酒店楼下（Gold Souq 站）。