Address Downtown

The hotel is ideally situated, with a wide variety of facilities, with beautiful, clean rooms. We booked a room with fountain view, which didn’t disappoint. Hotel staff are welcoming and friendly. The hotel has very easy access to the mall

Let me start by saying the staff is fabulous in every way! The hotel lobby is gorgeous. The rooms vary greatly in size - even within the same category. The problem was that the upholstered furniture was stained and very unappetizing to look at or sit on as well as the carpets being stained. Not a chance that I would walk on the carpets barefoot! This was the case of all 3 rooms that I looked at!!!!!! We even upgraded an additional category to get a better room layout and a better view of the Burj Khalifa and the fountain but the carpets and upholstered items were the same. The on duty manager offered to move us to their residence section which they rent out as well but it was already so late by the time the offer came in that we were exhausted and wanted to go to bed. Also, several of the electrical outlets didn’t work so we had to search the room to be able to charge our phones, the lamp on one side of the bed didn’t work, nor did the Nespresso machine. Beautiful lobby, wonderful staff, fabulous location and views but the carpeting and upholstered furniture needs to be changed!!!

Good hotel