Amman Street- Al Qusais, Al Nahda 2, Al Nahda, Dubai, Emirate of Dubai, United Arab EmiratesVis hoteloplysninger
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1 nat
Gæsteanmeldelser
4/5
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71 anmeldelse
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Bekræftede anmeldelser
Placering4.0
Faciliteter4.0
Service4.0
Renlighed3.9
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Alle anmeldelser(71)
Positive anmeldelser(41)
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Negative anmeldelser(7)
noraky69
Deluxe-suite
Overnattede i aug. 2024
Forretningsrejsende
6 anmeldelse
4.7/5
Vidunderligt
Slået op den 9. sep. 2024
Everything remains the same and I, a traveler, stay in the same place because it is clean, safe, convenient to travel and close to shopping areas. The hotel has everything, including washing machines, clothes drying racks, microwaves, kitchen equipment and irons.
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Gæstebruger
VIP Suite
Overnattede i nov. 2024
Familie
2 anmeldelse
5.0/5
Enestående
Slået op den 29. dec. 2024
The location is amazing close to everything. Hotel facilities were good. Housekeeping staff is very polite. Overall good stay.
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chaie
Suite med 1 soveværelse
Overnattede i feb. 2023
Andet
1 anmeldelse
3.5/5
Slået op den 18. mar. 2023
the room was good and spacious enough, only the problem are the lights its quite dark and few kitchen utensils. but the service they are attentive to assist your needs.
It was our first time visit in Dubai to star emirates hotel apartment,we have got good suite room apartment, ,huge space ,staff was very friendly and smiling always ,specially Mustofa brother ,he is from Pakistan,also some of staff Bangladeshi in front desk working they r really good.overall experience was really good.feel to go back again.highly recommended
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Gæstebruger
Overnattede i nov. 2024
Andet
1.0/5
Slået op den 3. dec. 2024
4-star hotel Overview Prices Reviews Photos By owner About Google review summary Reviews aren't verified 5 4 3 2 1 4.2 (728) Reviews All housekeeping34 swimming pool23 manager17 receptionist16 +6 Sort by Most relevant Newest Highest Lowest Jijo Jose Local Guide·145 reviews·552 photos Holiday | Family Hotel Review: Emirates Star Hotel Duration of Stay: 3 nights Mode of Booking: Online …More Photo 1 in review by Jijo Jose Photo 2 in review by Jijo Jose Photo 3 in review by Jijo Jose Photo 4 in review by Jijo Jose+2 Vinod K 3 reviews 5 days ago New Business | Family It's always a good experience at Emirates Star Hotel Apartments. Their staff are very caring and considerate towards the guests. …More Raja Umar 3 reviews 5 days ago New Holiday | Family Really enjoyed my stay here at Emirates stars hotel Dubai! The receptionist Mr. Istiak is very humble and helping person. Me and my family have a pleasant stay and experience! Will be there again soon in future! …More Emirates Stars Hotel Apartments Dubai (owner) a year ago Dear Guest, Thank you for choosing to stay with us! We appreciate your positive feedback about our property. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again as our valued guest. Best Regards, Management Элина Уланова 2 reviews·1 photo 5 days ago New Business | Friends I stayed at this hotel for 7 months. The first thing I liked was the service. Everyone is friendly and smiling . I especially remember Patrima. After cleaning, it always became clean and cozy . I thank everyone😊🥰 …More Jijo Jose Local Guide·145 reviews·552 photos 7 minutes ago New Holiday | Family Hotel Review: Emirates Star Hotel Duration of Stay: 3 nights Mode of Booking: Online Room Number: 105 Positive: The room was well-cleaned and stocked with toiletries and towels. Negative: 1. Bathroom Leak: There was a leak from the bathroom ceiling, reported multiple times on the first day with no response. Despite repeated follow-ups on the second day, the issue remained unresolved until check-out. 2. Toilet Flush: The hall toilet flush was non-functional. 3. Wall Clock: The wall clock didn’t work, and no action was taken despite several requests. 4. TV Issue: One TV in the room was not working, and maintenance staff failed to fix it. Main TV was set in Russian language, which I can't understand. 5. Carpet Condition: The carpets were old and worn out. 6. Kitchen Utensils: The kitchen cutlery sets were outdated. 7. Swimming Pool: The swimming pool was poorly maintained and did not match the cleanliness standards shown in pictures. 8. Lift Malfunction: One of the lifts was out of service, forcing us to use the stairs frequently. 9. Staff Attitude: Front office staff were unfriendly and inattentive to guests' concerns. 10. Cleaning Feedback Pressure: Cleaning staff pressured us to rate their service positively immediately upon arrival, likely inflating the hotel's overall ratings. Overall E
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Gæstebruger
Overnattede i okt. 2024
Andet
5.0/5
Enestående
Slået op den 29. nov. 2024
Areeba is a very calming personality she always helps us in every situation she always gives a bright smile every time really enjoy my stay in Emirates star Areeba is a very calming personality she always helps us in every situation she always gives a bright smile every time really enjoy my stay in Emirates stars
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Gæstebruger
Overnattede i sep. 2024
Andet
5.0/5
Enestående
Slået op den 14. okt. 2024
The duvet and bedsheets and pillows are so so soft and helps me fall asleep very fast. Everything is so clean and the room service are so amazing and politeonly words I could use to describe this place is HOME AWAY FROM HOME . I was so happy with my stay
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John C
Overnattede i apr. 2024
Forretningsrejsende
5.0/5
Enestående
Slået op den 25. maj 2024
The weekend cleaning team are very good. I get my room done only once per week (to. save on laundry environmental impact, and because the day-to-day cleaning is not an issue) so the weekend clean is very important. The team of Binita and Vihanga are always polite, diligent, and enthusiastic to help in any way. The overall experience at Emirates Stars is great, but I wanted to write a special review for this team as they probably get very little direct recognition.
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Svar fra overnatningssted: Dear Guest, Thank you for choosing to stay with us! We appreciate your positive feedback about our property. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again as our valued guest. Best Regards, The Management.
Gæstebruger
Overnattede i feb. 2024
Andet
5.0/5
Enestående
Slået op den 1. mar. 2024
I have recently travelled to dubai and it's my first time here. Fell in love with this hotel service. It's a hassle free check in and reception staff are very professional. Got spacious room with a pool view and rooms are very clean. Special mention to the home keeping services-Zakin, Jay and Saben, they are polite and did fantastic job. Very good management and service. It's nearer to airport and have good modes of transport to tourist places. Giving a big thumbs up if you want to stay here.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for choosing to stay with us! We appreciate your positive feedback about our property. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again as our valued guest. Best Regards,
LondonGuy2017
Overnattede i jan. 2024
Par
5.0/5
Enestående
Slået op den 25. feb. 2024
· Very comfortable stay, excellent room size and Value for money..... - spacious and comfortable Rooms. Very clean. Good Wifi, and AC. - Perfect location, 10 mins from Airport , in walking distance to restaurants, breakfast cafes. Fresh juices, hair dressers, Bakery, pharmacy, Emergency hospital. Could not ask for a better location, most of the cafes and restaurants offer free delivery to your room - Very courteous and friendly staff as usual, a huge shout out to Adeel at night security, Rudy on Concierge desk, Muhammad Istiak and Noor at Reception. and finally not to forget the House keeping guys. Looking forward to our next visit.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for choosing to stay with us! We appreciate your positive feedback about our property. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again as our valued guest. Best Regards, The Management.
Gæstebruger
Overnattede i jun. 2023
Andet
1.0/5
Slået op den 15. jul. 2023
Unfortunately, the bed linens are dirty and have stains on the duvet. The bed is generally good, but the cleanliness is not good. The attached picture expresses my dissatisfaction with the cleanliness, which made the stay unpopular. The part for the hookah is very good and the prices are good. The refrigerator door does not close well, and the safe does not open, and things are kept inside, and a maintenance worker must be To open it, the reception staff are friendly, especially the balcony worker in the morning. There are renovations at the entrance, which made the entrance to the hotel very bad. There are no good, very bad TV channels.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for letting us know about your recent experience with Emirates Stars Hotel Apartment Dubai! With regard to your TripAdvisor review, we apologize if our services did not meet your expectations and we appreciate that you are taking the time to share your concerns. This will give us the opportunity to deal with any problem that may exist and to help improve our services. Your feedback will be addressed accordingly. Rest assured that this issue will be rectified the soonest. Once again, please accept our sincerest apologies and we look forward to serving you better on your next visit. Best Regards,
NUHAMIA A
Overnattede i dec. 2023
Familie
1.0/5
Slået op den 7. jan. 2024
Almost empty kitchen, dirty bathroom, unprofessional staff, bad location, .... It will be my first & last stay in this hotel. NOT RECOMMENDED AT ALL READ more reviews before you book to this hotel.
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for letting us know about your recent experience with Emirates Stars Hotel Apartment Dubai! With regard to your TripAdvisor review, we apologize if our services did not meet your expectations and we appreciate that you are taking the time to share your concerns. This will give us the opportunity to deal with any problem that may exist and to help improve our services. Your feedback will be addressed accordingly. Rest assured that this issue will be rectified the soonest. Once again, please accept our sincerest apologies and we look forward to serving you better on your next visit. Best Regards,