Grand Excelsior Hotel Deira

I booked an 8-night stay at this property, but since day one, I’ve encountered numerous cockroaches in the bathroom, near the television, and even inside the minibar. I was too afraid to open my luggage, fearing that the cockroaches might get in. This is my first time experiencing such an issue, especially in Dubai, where hygiene standards are known to be very strict. After enduring 4 nights, I couldn’t take it anymore. I complained to both the housekeeping manager and the front office manager, but was made to wait 4 hours without any feedback. They offered me a room transfer, but it was to a room of the same poor quality and still dirty. I refused and opted to cut my stay short and get a refund. I will never recommend this hotel. Management needs to address this serious hygiene issue.

Good hotel with good service

Reception check~in service very slow? And attitude is very strange. Elevator and Room accessories are very old. Many bars surrounding and too much noise. Will not come again.

Our family of four stayed in this hotel. My kids are 3 & 2 years old. My husband needed to go back at our house so we were left in the hotel rooms for few hours. My 3 year old daughter wanter to turn off the lamp, so she did (I allowed her as she just need to click on something). Then suddenly a sound was made and all the lights turned off. My kids got scared, the room was dark. I called the reception, staffs came to our room, they changed our room (to a smaller one). I was shocked and scared as my daughter's fingers has black markings on them. One of the staff also mentioned that it might be my daughter's fault that it happen, she's just 3 and an adult is blaming her for their defective lamp. I was upset.

service slow It is not good for the staff to come at 10:30 in the morning and ring the bell to ask whether you have stay more ?

Only location is the advantage