HaseebN
2. januar 2024
My family's visit to Legoland Hotel Dubai offered a mixed experience. The hotel itself is a wonderland for kids, brimming with imaginative Lego-themed decorations and activities that kept the little ones engaged and delighted. The concept and design of the hotel are thoughtfully catered to young guests, ensuring an adventure-filled stay.
However, our experience was dampened by the long waiting times, particularly during check-in. We spent nearly an hour in the queue, which can be challenging when traveling with excited, restless children. Additionally, the service received during this process and at other times was less than satisfactory. The staff, while not overtly unfriendly, seemed overwhelmed and did not provide the welcoming, professional service we anticipated.
Despite the fantastic environment for children, the hotel's customer service aspect needs attention and improvement. An efficient, friendly approach would greatly enhance the overall experience of guests, especially families looking for a smooth and enjoyable stay.
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