La Ville Hotel & Suites City Walk, Dubai, Autograph Collection

環境乾淨 氛圍温馨

The hotel has a great location, and Hussain was extremely helpful during check-in and check-out. He was very welcoming and friendly, which made my experience much better. However, I had a disappointing experience with the hotel’s handling of a delivery. I had an emergency and needed someone to receive a package for me while I was away. The items were unwrapped, and the bag was open for inspection. A lady on the phone assured me that she had received approval from the manager to accept the delivery and pay the fee on my behalf, which I would reimburse upon arrival. Unfortunately, when the delivery company arrived, the hotel staff refused to accept the package because there was no receipt—something I was never informed about beforehand. As a result, I had to redirect the package to another hotel and ended up paying twice for delivery. Additionally, the rooms need significant updates to match the standards of a five-star hotel. The bathrooms and overall presentation of amenities feel outdated and could be improved to enhance the guest experience.

Poor experience, the establishment is a 4 star at best, poor performance, horrible hospitality. Nothing in this hotel is coordinated. When the shower in our room didn’t work, no one bothered for hours to check on the issue. We couldn’t take our rest, waiting for any action, none provided, so in the end we went downstairs ourselves to face the desk representatives. Back to our room: not working shower (changed the room after a few hours being ignored on this request); canalization and mold smell, no facilities as such: bathrobes, slippers (provided after asking). Dirty breakfast lounge, though the breakfast itself is fine, good on options, not so good on freshness. There are some great and friendly people in staff here, most are non caring, not managed and simply have no clue. Unfortunate combination when it comes to a good management. The best here is a central location in the heart of the Citywalk, close proximity to down town and the airport. The rest is a disappointment. Taking this hotel off our booking and travel system recommendations. Will be advising the partners to do the same.

Good customer service Mustapha was of great help I stayed 20 days and came back My only comment is that if we are two in the room the amenities Towels and co should be for two Otherwise good food Good service Very clean Helpfull staff I highly recommend

I had a great stay at the hotel. The rooms were very spacious and comfortable, which made a big difference. Everything was clean and well-maintained. The staff were also wonderful — very friendly, helpful, and made me feel welcome throughout my stay. Overall, a really good experience — I would definitely stay here again.

Wow.. So professional personal and lovely people.. Especially this guy in the picture!! Even though I don't live here, you guys wished me a happy birthday and made my day, thank you, you will be in my heart and memories for a long time..Best hotel in Dubai !!