La Ville Hotel & Suites City Walk, Dubai, Autograph Collection

環境乾淨 氛圍温馨

Very attentive staff at all levels. Courteous and always helpful. Deserve to be commended Sidwell (front desk) and Diane (Restrt). Improvement areas : Pool infested by pigeons en masse laying manure in the pool And Telephones in Rooms working poorly if at all Otherwise outstanding service and customer experience

The hotel has a great location, and Hussain was extremely helpful during check-in and check-out. He was very welcoming and friendly, which made my experience much better. However, I had a disappointing experience with the hotel’s handling of a delivery. I had an emergency and needed someone to receive a package for me while I was away. The items were unwrapped, and the bag was open for inspection. A lady on the phone assured me that she had received approval from the manager to accept the delivery and pay the fee on my behalf, which I would reimburse upon arrival. Unfortunately, when the delivery company arrived, the hotel staff refused to accept the package because there was no receipt—something I was never informed about beforehand. As a result, I had to redirect the package to another hotel and ended up paying twice for delivery. Additionally, the rooms need significant updates to match the standards of a five-star hotel. The bathrooms and overall presentation of amenities feel outdated and could be improved to enhance the guest experience.

Wonderful place, great location - staff are exceptionally polite. Most places in Dubai have excellent service, but this one stands out.

We had a wonderful experience at this hotel. The staff went above and beyond to make our stay comfortable Abir and bish made our stay very good

All perfect Mr Mustafa made our stay perfect and it is not something new to us because every Marriott hotel your kindness has always filled us perfectly