Atlantis, the Royal

Atlantis, the Royal anmeldelser

Atlantis, the Royal

Palm Jumeirah - Crescent Rd - The Palm Jumeirah, The Palm Jumeirah, Dubai, Emirate of Dubai, United Arab EmiratesVis hoteloplysninger
Atlantis, the Royal
Atlantis, the RoyalAtlantis, the RoyalAtlantis, the Royal
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Gæsteanmeldelser

9.5/10
Vidunderligt
156 anmeldelse
Bekræftede anmeldelser
Placering9.6
Faciliteter9.5
Service9.2
Renlighed9.6
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Alle anmeldelser(156)
Positive anmeldelser(154)
Anmeldelser med billeder/video(67)
Venligt personale(29)
Lækker morgenmad(27)
Fantastiske værelser(26)
Fantastisk havudsigt(11)
Fantastisk swimmingpool(11)
Godt indrettet(10)
Fremragende til børn(9)
Luksuriøst(9)
Negative anmeldelser(2)
Gæstebruger
Familieværelse med havudsigt
Overnattede i dec. 2024
Familie
7 anmeldelse
9.0/10
Fantastisk
Slået op den 1. feb. 2025
The hotel has excellent services and facilities.
Oversæt
Svar fra overnatningssted: Dear Guest, We are delighted to learn that you enjoyed the excellent services and facilities at Atlantis The Royal. We look forward to welcoming you back for another amazing stay. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Adventures of a STRAWBERRY
Seascape-værelse med kingsize-seng
Overnattede i aug. 2024
Andet
35 anmeldelse
10.0/10
Enestående
Slået op den 9. okt. 2024
Exceptional Experience at The Royal Atlantis in Dubai My recent stay at The Royal Atlantis in Dubai was truly unforgettable. From the moment I arrived, the level of luxury and attention to detail exceeded my expectations. The architecture of the hotel is breathtaking, offering stunning views of both the city and the sea. The room was spacious, immaculately clean, and elegantly designed with modern amenities. The service was impeccable—staff were always friendly and willing to go above and beyond to accommodate any request. The dining options were phenomenal, with a wide variety of restaurants offering world-class cuisine. The facilities, especially the pools and spa, were some of the best I’ve experienced. Relaxing by the infinity pool overlooking the Arabian Gulf was pure bliss. The hotel also offers easy access to private beach areas, adding to the overall exclusivity and luxury feel. If you’re looking for a top-tier hotel experience in Dubai, The Royal Atlantis is worth every penny. I can’t wait to return!
Oversæt
6/12
Svar fra overnatningssted: Dear Guest, We are absolutely thrilled to hear that your recent stay at The Royal Atlantis was truly unforgettable. It's wonderful to know that the luxury, attention to detail, and breathtaking architecture of the hotel exceeded your expectations. Your kind words mean the world to us, and we can’t wait to welcome you back for another exceptional experience. Best regards, Lays Laraya Director, Quality and Guest Experience, Atlantis Dubai
Tounkara Sadjo
Palmscape-værelse med queensize-seng
Overnattede i dec. 2024
Forretningsrejsende
3 anmeldelse
10.0/10
Enestående
Slået op den 29. jan. 2025
Very happy staying
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for your feedback. We're delighted to hear that you had a happy stay. We look forward to welcoming you back for another great experience. Best regards, Lays Laraya Director, Quality and Guest Experience, Atlantis Dubai
Chloe YUNG
Palmscape-værelse med kingsize-seng
Overnattede i jan. 2025
Par
1 anmeldelse
7.0/10
Slået op den 22. feb. 2025
Front Desk Service Needs Improvement , particularly in terms of responsiveness and professionalism. 1. Slow Response Time When I checked in, the front desk staff, Mahmoud, took my phone number and assured me that he would notify me via WhatsApp once my room was ready. However, I never received any update. At 2:45 PM, I followed up with him but got no response. Eventually, I went to the front desk myself and checked in at exactly 3 PM. It’s possible that my room was ready earlier, but the lack of communication was unprofessional and inconvenient. 2. Lack of Professional Knowledge On 3pm , when I arrived at the front desk, I was assisted by the supervisor, Paul, as the first staff member had not responded. I was surprised to find that Paul struggled to answer some very basic questions that a front desk staff member should be able to handle with ease. This raised concerns about the training and professionalism of the hotel’s front desk team. 3. Unfriendly Service Overall, the attitude of the front desk staff felt indifferent, lacking warmth and professionalism. While the hotel facilities were impressive, the service quality did not meet expectations. I would recommend visiting for the experience, but don’t expect exceptional service from the front desk.
Oversæt
Svar fra overnatningssted: Dear Guest, Whilst it was a pleasure to have you as our guest at Atlantis The Royal, we are sorry to learn about your experience. We sincerely apologize for the delays and lack of communication you encountered at the front desk. This is not the standard of service we strive for, and we truly regret any inconvenience caused. Your feedback regarding responsiveness, professionalism, and training has been noted, and we will address these concerns with our team to ensure improvements. We appreciate your kind words about our facilities and hope to have the opportunity to provide you with a much better experience in the future. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
ZacTan
Royal Club Queensize Seng - Palm Udsigt
Overnattede i maj 2024
Familie
27 anmeldelse
9.5/10
Vidunderligt
Slået op den 6. jun. 2024
Its over the top luxury experience. The "It" place to be seen and heard. If you have the doll, then its an experience like non-other.
Oversæt
Svar fra overnatningssted: Dear ZacTan, We are pleased that we could exceed your expectations and provide you with the true Atlantis The Royal experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Tom Roelens Managing Director, Atlantis The Royal
Yasin
Palmscape-værelse med kingsize-seng
Overnattede i aug. 2024
Familie
2 anmeldelse
10.0/10
Enestående
Slået op den 6. sep. 2024
Excellent hotel; however I really would love to have entertainment programs, shows and a better pool after all. Their pools are literally for kids :)
Oversæt
Svar fra overnatningssted: Dear Yasin, I am delighted to read that you had an amazing time at Atlantis The Royal. We appreciate your suggestions regarding entertainment programs, shows, and pool options. We’re always looking for ways to enhance our guests' experiences and your input is invaluable. We hope to welcome you back soon and offer you an even better stay. Best regards, Lays Laraya Director, Quality and Guest Experience, Atlantis Dubai
kennykwok428
Seascape-værelse med kingsize-seng
Overnattede i jun. 2024
Familie
13 anmeldelse
10.0/10
Enestående
Slået op den 18. jul. 2024
Very good
Oversæt
Svar fra overnatningssted: Dear Kenny Kwok, It was a pleasure to have you as our guest here at Atlantis The Royal, and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Tom Roelens Managing Director, Atlantis The Royal
Gæstebruger
Palmscape-værelse med kingsize-seng
Overnattede i jun. 2024
Par
4 anmeldelse
8.0/10
Meget god
Slået op den 3. jul. 2024
The hotel is nice but our room had a smell to it an we did tell them an they said they would need to check it out We wasn't moved rooms
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for sharing your feedback. We're pleased to hear that you found our hotel nice, but we apologize for the inconvenience regarding the odor in your room. We regret that we were not able to resolve this issue to your satisfaction during your stay. Please be assured that we are addressing this concern to prevent similar experiences for our guests in the future. We hope to have another opportunity to welcome you back and provide a flawless experience. Best regards, Tom Roelens, Managing Director, Atlantis The Royal
Coo!
Seascape-værelse med queensize-seng
Overnattede i nov. 2023
Rejs med venner
50 anmeldelse
9.0/10
Fantastisk
Slået op den 26. dec. 2023
Thank you so much for the amazing hospitality and fantastic service, everyone is well trained.
Oversæt
Svar fra overnatningssted: Dear Coo, It was a pleasure to have you as our guest here at Atlantis The Royal, and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal
Gæstebruger
Palmscape-værelse med queensize-seng
Overnattede i maj 2024
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 2. jul. 2024
Amazing food, amazing views and great to have the water park additional to hotel pool.
Oversæt
Svar fra overnatningssted: Dear Guest, I am delighted to read that you had an amazing time in Atlantis The Royal. Your kind words on our products and services are highly appreciated and we look forward to welcoming you again in a not too distant future. Best regards, Tom Roelens Managing Director, Atlantis The Royal
Mohammed
Palmscape-værelse med kingsize-seng
Overnattede i dec. 2024
Par
4 anmeldelse
9.0/10
Fantastisk
Slået op den 27. jan. 2025
Excellent hôtel I am so happy
Oversæt
Svar fra overnatningssted: Dear Mohammed, We are happy to learn that your experience was great. We wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Lays Laraya Director, Quality and Guest Experience, Atlantis Dubai
Banaja
Royal Club kingsize-seng
Overnattede i jul. 2023
Par
8 anmeldelse
10.0/10
Enestående
Slået op den 9. sep. 2023
We had a nice trip in royal Atlantis.. they are treating us like a royal .. it worth it to get there and booking the royal club palm view Waaaaw really amazing view with amazing services room,, The breakfast it’s very huge and a lot of food there around 12 kind of restaurant Also for the tea time and royal time I can’t explain the food and drink there.. What I can say it just go there and you will feel that it worth it to spend your money there for your comfortable The room the bed the bathroom all are wonderful.. Thanks for royal Atlantis to make our trip gorgeous 🩵
Oversæt
Svar fra overnatningssted: Dear Banaja, We appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can, and based on your statement, we are certain that we have met your expectations. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal
Chilajiaodemoguiyu
Palmscape-værelse med queensize-seng
Overnattede i jun. 2023
Familie
10 anmeldelse
10.0/10
Enestående
Slået op den 16. aug. 2023
The service was good and the breakfast was the best that I’ve ever eaten it is a good place to stay if you want to go to the beach and the world’s largest water park
Oversæt
6/7
Svar fra overnatningssted: Dear Guest, Thank you for giving us a 5-star review online. We sincerely appreciate the time that you had taken to leave a good rating and we truly hope to welcome you back at Atlantis The Royal. Best regards, Guest Relations Team, Atlantis The Royal
Gæstebruger
Palmscape-værelse med queensize-seng
Overnattede i nov. 2023
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 27. dec. 2023
Amazing hotel with stunning views, excellent customer service and great restaurants. Cannot wait to stay there again! Highly recommend this hotel.
Oversæt
Svar fra overnatningssted: Dear Guest, I am happy to learn that your experience was a remarkable one. Your kind words about the views, the restaurants, and the service are highly appreciated. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal
Anonym bruger
Palmscape-værelse med kingsize-seng
Overnattede i aug. 2023
Solorejsende
1 anmeldelse
10.0/10
Enestående
Slået op den 16. sep. 2023
Brand new hotel with great facilities. The hotel has everything you need, breakfast service was great as well.
Oversæt
Svar fra overnatningssted: Dear Guest, Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one. Your kind words on our products and services are highly appreciated and your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal.