Al Ohood Street - Sheikh Mohammed bin Rashid Blvd, Dubai, Emirate of Dubai, United Arab EmiratesVis hoteloplysninger
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Gæsteanmeldelser
9.3/10
Fantastisk
170 anmeldelse
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Bekræftede anmeldelser
Placering9.5
Faciliteter9.3
Service9.3
Renlighed9.2
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Fantastiske værelser(37)
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Negative anmeldelser(1)
RR99
Deluxe Burj Khalifa og springvandsudsigt værelse
Overnattede i mar. 2025
Par
6 anmeldelse
8.5/10
Meget god
Slået op den 26. apr. 2025
Great location with great view. Direct access to Dubai Mall is definitely a plus. However, the cleanliness of the hotel need to be improved. The bathroom has got a lot of water stains.
Oversæt
Svar fra overnatningssted: Dear guest,Thank you for sharing your feedback. We're pleased to hear you enjoyed our central location, beautiful views, and the convenience of direct access to Dubai Mall.We sincerely apologize for the cleanliness issues you encountered, particularly in the bathroom. This does not reflect our usual standards, and your comments have been shared with our housekeeping team for immediate improvement.Your feedback is truly valuable as it helps us enhance the guest experience, and we hope to have the opportunity to welcome you back for a much-improved stay.RegardsRaj Seedeeal
Ewan912
Deluxe Burj Khalifa og springvandsudsigt værelse
Overnattede i nov. 2024
Par
7 anmeldelse
9.0/10
Fantastisk
Slået op den 2. jan. 2025
The sole purpose for this stay is for the countdown view of Burj Khalifa and the room’s view is spectacular! We drove and was met with the valet but then from there to the lobby was not clear as expected with a 5 star hotel. Once we got up to the room it was great. Bathroom was nice and room is modern, but the TV is not great. The the colour is obviously broken with half the TV different. Breakfast was good with a good spread and taste was good but they didn’t have enough staff and service is rushed and the experience is not quite 5 star. It just seems a number of staff isn’t fully trained and the manager had to tell them to do this and that in front of us. Lastly, they tried the “menu” model like top hotels with the breakfast and that was a joke! I ordered French toast and on the menu it was with whipped cream and compote with berries. The plate given had no cream and just had a couple strawberries. It was a good stay but still some areas to improve for the premium price.
Oversæt
Svar fra overnatningssted: Dear guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at Address Dubai Mall. We’re delighted to hear that you enjoyed the spectacular view of the Burj Khalifa from your room and found the modern design and bathroom to your liking. It’s also wonderful to know that you appreciated the variety and taste of our breakfast offerings.However, we sincerely apologize for the aspects of your stay that did not meet your expectations. Your comments about the valet directions, TV condition, and breakfast service are invaluable to us, and we regret any inconvenience caused. Ensuring seamless service and maintaining the highest standards are priorities for us, and we are already addressing the areas of concern you mentioned, including staff training and attention to detail in our breakfast presentation.Your feedback about the French toast and the rushed breakfast experience is particularly important, and we will work closely with our culinary and service teams to ensure such inconsistencies are rectified.We truly value your insights, as they help us refine our services and deliver the premium experience our guests expect and deserve. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.RegardsRaj Seedeeal
Dnzzzz
Deluxe-værelse
Overnattede i apr. 2025
Forretningsrejsende
3 anmeldelse
10/10
Enestående
Slået op den 22. maj 2025
Great hotel and great location if you have things to do in downtown.
Oversæt
Svar fra overnatningssted: Dear guest,Thank you for sharing your feedback following your visit to Address Dubai Mall.We’re pleased to know that you had a good overall experience. We also appreciate your comment regarding directional signage—your observation is valuable, and we will certainly review ways to improve navigation throughout the property to ensure a smoother guest journey.We hope to have the pleasure of welcoming you back again soon.RegardsRaj Seedeeal
Lingnai
Club Burj Khalifa og Fountain View Værelse
Overnattede i nov. 2024
Par
5 anmeldelse
8.5/10
Meget god
Slået op den 2. jan. 2025
Service is super nice and nice view from our room. I would like to stay again next time!!
Oversæt
Svar fra overnatningssted: Dear Lingnai,Thank you for your kind words! We’re thrilled to hear that you enjoyed the superlative service and the beautiful view from your room.It’s wonderful to know that you’d like to stay with us again—we can’t wait to welcome you back for another exceptional experience at Address Dubai Mall!RegardsRaj Seedeeal
My Travel Trip
Deluxe-værelse
Overnattede i mar. 2025
Par
13 anmeldelse
10/10
Enestående
Slået op den 11. maj 2025
Nice hotel, close the Dubai mall.
Oversæt
Svar fra overnatningssted: Dear guest,Thank you for your kind comment. We're delighted to hear you enjoyed your stay and appreciated our convenient location next to The Dubai Mall. We look forward to welcoming you back for another enjoyable visit.RegardsRaj Seedeeal
Gæstebruger
Deluxe-værelse
Overnattede i feb. 2024
Familie
3 anmeldelse
2.0/10
Slået op den 1. apr. 2024
Have the worst experience in a 5-star hotels. They refused to assist customers who had a booking issue and overcharged me 3 times the rate
Oversæt
Svar fra overnatningssted: Dear Winghin,We are deeply saddened to learn about your recent experience at Address Dubai Mall Hotel, and we sincerely apologize for the distress and inconvenience you encountered during your stay.Providing exceptional service to our guests is our utmost priority, and it is disheartening to hear that we fell short of meeting your expectations. We deeply regret any frustration caused by the booking issue and the subsequent overcharge.Please know that we take your feedback seriously, and we are actively investigating the circumstances surrounding your experience to prevent similar occurrences in the future. It is our commitment to ensure that all our guests receive the highest level of care and attention throughout their stay with us.We understand the importance of resolving this matter promptly, and we would appreciate the opportunity to discuss it with you directly to find a satisfactory resolution. Once again, please accept our sincerest apologies for the inconvenience you experienced. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,Raj SeedeealManagement Office
Gæstebruger
Deluxe Burj Khalifa og springvandsudsigt værelse
Overnattede i nov. 2024
Par
2 anmeldelse
9.5/10
Vidunderligt
Slået op den 1. jan. 2025
Wonderful view, location and food
Oversæt
Svar fra overnatningssted: Dear guest,Thank you for your kind feedback! We’re delighted to hear that you enjoyed the wonderful views, prime location, and delicious food during your stay.Your satisfaction is our priority, and we look forward to welcoming you back to Address Dubai Mall for another exceptional experience.RegardsRaj SeedeealManagement Office
Rishabh
Deluxe-værelse
Overnattede i mar. 2025
Par
4 anmeldelse
10/10
Enestående
Slået op den 10. apr. 2025
Very good hotel
Oversæt
Svar fra overnatningssted: Dear Rishabh,Thank you for your kind words! We’re so pleased to know you had a great experience at Address Dubai Mall. We look forward to welcoming you back again soon for another memorable stay.Regards,Raj SeedeealManagement Office
Anonym bruger
Deluxe-værelse
Overnattede i mar. 2023
Rejs med venner
57 anmeldelse
10/10
Enestående
Slået op den 30. apr. 2023
Hotel staff go above and beyond to make your stay comfortable. Lovely clean and comfortable luxurious rooms. Location and views can't get any better for downtown. Hotel smells amazing. Would definitely stay again.
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for your kind review, it is truly appreciated.I will be passing your positive comments to our team members who worked tirelessly and passionately to provide the best service at all times. It’s always nice to praise the team for their hard work, so I thank you kindly for providing that opportunity.I look forward to welcome back for another wonderful experience at Address Fountain Views Dubai.Best regards,Mohammed KaddouraGeneral Manager
Nicnic love travel
Deluxe-værelse
Overnattede i aug. 2023
Solorejsende
12 anmeldelse
9.5/10
Vidunderligt
Slået op den 19. sep. 2023
Everything is excellent in the hotel. Location is awesome! Highly recommended. I will definitely visit again.
Oversæt
Svar fra overnatningssted: Dear guest,Thank you for your rating, comments about your experience at Address Fountain Views. I wish you an amazing week aheadRegardsMohammed KaddouraManagement Office
Omar
Deluxe-værelse
Overnattede i jan. 2025
Familie
60 anmeldelse
10/10
Enestående
Slået op den 11. feb. 2025
Perfect
Oversæt
Svar fra overnatningssted: Dear Omar,Thank you for your kind feedback! We are delighted to know that your experience at Address Dubai Mall was nothing short of perfect.We look forward to welcoming you back for another exceptional stay.RegardsRaj SeedeealManagement Office
Ts Sche
Overnattede i jan. 2023
Par
6 anmeldelse
10/10
Enestående
Slået op den 12. mar. 2023
great hotel, high standard, very friendly staff very good location next to Dubai Mall, want to go again
Oversæt
Svar fra overnatningssted: Thank you for choosing to stay with us at Address Fountain Views.I am delighted to learn of your experience with us and I thank you for recognizing the hotel's facilities and our team’s dedication to service. Please know that I have shared your kind comment with our team.Thank you once more and we all look forward to welcoming you back soon.Kind regards,Mohammed KaddouraGeneral Manager
Ayu Syahrial Nasution
Deluxe Burj Khalifa og springvandsudsigt værelse
Overnattede i apr. 2024
Familie
1 anmeldelse
10/10
Enestående
Slået op den 13. maj 2024
Very goog
Oversæt
Svar fra overnatningssted: Dear guest,Thank you for choosing Address Dubai Mall Hotel for your recent stay and for taking the time to share your experience with us. We are thrilled to learn that you had a wonderful time during your time with us and that you found our hotel to be excellent.Your five-star rating and positive feedback mean the world to us and serve as a testament to the hard work and dedication of our team. We are delighted to hear that you enjoyed our hotel's facilities, services, and the overall experience we strive to provide to each of our guests.At Address Dubai Mall Hotel, our primary goal is to create memorable experiences for our guests, and it brings us immense joy to know that we have succeeded in doing so during your stay. Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. Once again, thank you for choosing Address Dubai Mall Hotel, and we eagerly await the opportunity to host you again soon.Regards, Raj Seedeeal | Management Office
Ziyad
Deluxe Burj Khalifa og springvandsudsigt værelse
Overnattede i feb. 2024
Par
1 anmeldelse
9.0/10
Fantastisk
Slået op den 9. mar. 2024
Nice hotel
Oversæt
Svar fra overnatningssted: Dear guest,Thank you for taking the time to share your feedback with us.We are thrilled to learn that you enjoyed your stay at The Address Dubai Mall Hotel. Your kind words mean a lot to us, and it's truly gratifying to hear that you found our hotel to be nice.At The Address Dubai Mall Hotel, we strive to create a welcoming and comfortable environment for all our guests, and we are delighted that we met your expectations.Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay in the future.Regards, Raj SeedeealManagement Office
Svar fra overnatningssted: Dear guest,Thank you for taking the time to share your detailed feedback. We sincerely regret to hear that your recent experience did not meet your expectations.We understand the inconvenience caused by the late-night noise and the delay in response to your concerns. This is not reflective of the high service standards we strive to uphold, and we have addressed this matter with our relevant teams to ensure improved communication and timely support in the future.Regarding your comments on the location and view, we recognize that perceptions may vary depending on prior travel experiences. However, we truly believe that our direct access to The Dubai Mall and proximity to iconic attractions offers a unique convenience that many guests value.We appreciate your perspective and hope to have the opportunity to better serve you in the future should your travels bring you back to Dubai.RegardsRaj Seedeeal