Emirates Grand Hotel

Thank you to the dear host for giving us a nice room, close to the metro, excellent service, and everything we wanted was delivered to our door. We only had a delay in receiving the service, but overall it was acceptable and we had a wonderful stay.

Very bad experience durty bad smell no towel in the room every day must call the reception to bring and waiting 40mn

Superb location, right outside metro. Friendly staff. Great amenities.

Everything are perfect

The service was very poor I went to the first room without AC tried to call then thought the landlines wasn't working then I went down to ask to change the room, they changed for me then in the new room put my stuff and everything I went out once back tried to open the door the key wasn't working then I had to went down again to ask them to resolve the issue for me once I said everything is resolved again I tried to ask for a service through the phone I called them several time no one answering then when I went down to ask what I want it happened again the key didn't open the door for me then I went down again to ask them to open the door it was really really the poorest experience

Nothing is good in this hotel , room is not on the expected level , renovated old building , error in main room door opening , even room service couldn’t open the door till engineer came to fix the door program , error in the room internet , room telephone is not working I cannot call reception or room service , hard to catch a lift as always crowded and too slow . Parking is too hard even via valet , toilet smell bad , balcony door not closing and road noise is not isolated , I even booked city view but they gave me a corner room with next building view , seriously ??? However , I regret booking this hotel and will make sure it won’t happen again .