Villa Rotana anmeldelser

Svar fra overnatningssted: Dear Valued Guest, Thank you for sharing your feedback on Tripadvisor. It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests. The whole team looks forward to welcoming you back soon. Best regards, Ulrich Hoffmeister General Manager

Svar fra overnatningssted: Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the stunning views and found our staff friendly. We apologize for any confusion your friends experienced while locating the hotel and for any disappointment with the food. Your feedback is valuable, and we will use it to improve our services. We hope to welcome you back in the future for an even better stay. Yours sincerely, Ulrich Hoffmeister General Manager

Svar fra overnatningssted: Dear Valued Guest, Thank you for sharing your feedback and for your kind words about our service. We sincerely apologize for the incident you experienced regarding the croissants. We understand how this situation was upsetting for you and your mother, especially during her fasting period. Our intention is never to make our guests feel uncomfortable or unwelcome. We would like to clarify that our general food safety protocols dictate that buffet food is to be consumed on-site and cannot be taken out. This policy ensures that we maintain safe food temperatures and comply with municipality requirements. When food is taken out, we can no longer guarantee its safety, and we remain responsible for any potential foodborne illness that may result from improper transport or storage. We regret that this policy was not communicated to you in a more respectful and understanding manner. We will address this with our staff to ensure that such situations are handled with greater sensitivity in the future. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Yours sincerely, Ulrich Hoffmeister General Manager

Svar fra overnatningssted: Dear Valued Guest, Thank you for sharing your delightful feedback about your recent stay at Villa Rotana. We are thrilled to hear that you enjoyed our prime location, the skillful service of our staff, and the spectacular breakfast offerings. Your kind words about the well-chosen fruits, unique fish menu, and the Italian-tasting coffee are greatly appreciated. We are also pleased to know that you found our gym and rooftop pool convenient for your workouts and that our property met your needs with cleanliness and attention to detail. Your positive comments motivate us to continue providing exceptional service. We look forward to welcoming you back to Villa Rotana for another memorable stay. Yours sincerely, Ulrich Hoffmeister General Manager

Svar fra overnatningssted: Dear Valued guest, Thank you for sharing your feedback on Tripadvisor. At Villa Rotana, we strive to offer the best experiences for our guests and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that your positive feedback is passed on to the team. We look forward to hosting you again. Best regards, Ulrich Hoffmeister General Manager