Carlton Downtown Hotel

Thanks to sister precious the reception, she upgraded our room to suite, we really happy to stay there especially we can see burj Khalifa from our room window and from the leaving room, the hotel location near by the metro station and close to many restaurants, to bad we only stay for 1night,but will definitely comeback someday if we return to dubai

No service at all. The air con was broken and no one came for help. The front desk also didn’t response to the requirements. Even I came to the front desk made no difference. This is the worst experience in Dubai.

We stayed 2 nights as a family 1.5 months ago and checked in after midnight, later than expected due to baggage delays. The staff were all good and friendly. The hotel is right beside DIFC metro station and is only a stop away from Museum of the Future in one direction, nd Dubai Mall/Burj Khalifa in the other direction and this was a factor in us choosing this hotel - being in middle of those 2 points of interests. When checking in, we got upgraded to an apartment due to the rooms being overbooked which was good for us. The apartment itself was good, there was a bathroom, bedroom, sitting area and an open kitchen. There were TVs in the bedroom and the sitting area. We could see Burj Khalifa from sitting room window. There were 1 issue which I will highlight and another very minor. Both of the TVs did not work. Never mind them not being Smart TVs, they did not even show any local cable channels - not whatsoever whilst we were there. I tried with both of them to get something on but no channels were available - not sure if there was an issue with connection. Secondly, if they have a kitchen in apartments, it would be a good idea to stock it with some pans, although we did not need to use any of it and only needed glasses, which you'd get in rooms anyway. Apart from the TV issue, hotel was great, there is a shop (24/7 perhaps) inside the hotel, we used luggage storage facility after check-out and we did not use or visit any other facilities like swimming pool and restaurants so cannot comment on them, perhaps another time.