Gæstebruger
28. april 2025
We found this hotel just to be average, it is definitely not a 5 star hotel, the service was at times poor, hotel was too busy and did not have enough staff. The pools were small and the pool side service was poor, no free ice lollies to cool you down, and water was not provided automatically. Visiting the beach was a mission, as you could only go through one way, otherwise security stopped you and treated you like a criminal. The shower flooded every time we used it, even after reporting the issue, nothing was done, We have stayed ay better hotels in Dubai far cheaper that give you the service that you would expect from a 5 start hotel, we would not stay here again. At Fairmont the little things were not there, and it spoilt our 4 day stay.
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