Po Box 185051, Umar Bin Al Kattab Road, Deira, Al Muraqqabat, Dubai, Emirate of Dubai, United Arab EmiratesVis hoteloplysninger
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1 nat
Gæsteanmeldelser
4.3/5
Meget god
316 anmeldelse
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Bekræftede anmeldelser
Placering4.4
Faciliteter4.3
Service4.2
Renlighed4.4
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Alle anmeldelser(316)
Positive anmeldelser(303)
Anmeldelser med billeder/video(58)
Fantastisk service(40)
Nemt at komme rundt(21)
Praktisk for shopping(19)
Store værelser(17)
God værdi for pengene(13)
Tæt på metro(10)
Mange spisemuligheder(6)
Fantastisk swimmingpool(3)
Negative anmeldelser(13)
Sha & sid adventures
Classic-værelse med kingsize-seng
Overnattede i Nov 2024
Familie
18 anmeldelse
4.2/5
Meget god
Slået op den 11 Nov 2024
The room was spacious and clean.
The bed was on the hard side n oillows very thin/soft.
Just dont like the idea of shower in the tub, i requested for a walkin shower but didnt get it.
This hotel is attached to the mall so its easy to shop n eat.theres carrefour too😁
Oversæt
Svar fra overnatningssted: Dear Sha & sid adventures,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
GS7
Classic-værelse med kingsize-seng
Overnattede i Okt 2024
Forretningsrejsende
12 anmeldelse
5.0/5
Enestående
Slået op den 16 Okt 2024
The location is very convenient, close to Union Metro station the interchange with Green and Red line , close to the Airport it's located at the heart of a big mall.
Oversæt
Svar fra overnatningssted: Dear GS7,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Said
Classic-værelse med kingsize-seng
Overnattede i Jun 2024
Forretningsrejsende
35 anmeldelse
2.5/5
Slået op den 23 Jun 2024
The location was good, once you call Receiption the lady was very nice , the two terrible things was Checking in time they keep me about 30 minutes for nothing, and other bad thing is their breakfast the people in that was horrible, because i had 3 days breakfast just attend 2nd day 1st and i ahd bad experience and 3th day I don’t go there to waste my time.
Oversæt
Svar fra overnatningssted: Dear Said,Thank you for taking the time to tell us about your experience at the Swissotel Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Swissotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Memory Hall
Deluxe værelse Kingsize seng Byudsigt
Overnattede i Jun 2024
Andet
129 anmeldelse
5.0/5
Enestående
Slået op den 18 Jun 2024
On top of elegantly claded Alghurair Centre
Next to the Union Metro 🚇
So convenient
So nice
Oversæt
Svar fra overnatningssted: Dear Clo Leo,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Al123
Classic-værelse med kingsize-seng
Overnattede i Sep 2024
Par
10 anmeldelse
1.5/5
Slået op den 23 Sep 2024
Truly disappointed with Swissotel Dubai al ghurair.
We never want to stay here if they paid us to stay!!
Fundamental hospitality and humanity missing from this Hotel staff. The mind wonders if the staff are so oppressed, overworked, stressed that they have to smap at the very guests who are paying their wages.
The G.M. is to blame! Your house is filthy, dirty, and your staff rude/obnoxious.
How Swissotel allow you to hang their name on your building is a mystery!
G.M. sort your dirty house and start with base level hospitality please. Forget the star system and simply start at the bottom. You have much work to do.
This is a mass tourist hotel, how you get 5 stars and from where is a wonder. Come here if you wish to be mistreated, animals are treated better at zoos!!
No basic hospitality at any levels
So very sad!!
Oversæt
Benny the kid
Classic-værelse med kingsize-seng
Overnattede i Sep 2024
Forretningsrejsende
38 anmeldelse
4.5/5
Fantastisk
Slået op den 22 Sep 2024
I was very happy with the gym and spa, and the service staff were very friendly. However, I felt my room was old and had a stuffy smell, like it had not been aired out or cleaned properly.
Oversæt
Svar fra overnatningssted: Dear Benny the kid,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Anonymous13
Deluxe Værelse 2 Enkeltsenge
Overnattede i Mar 2024
Par
45 anmeldelse
3.5/5
Slået op den 25 Mar 2024
Clean and big rooms. Accessible to the mall, restaurants, groceries, bus and train stations.
Oversæt
Keira Shef
Classic-værelse med kingsize-seng
Overnattede i Sep 2024
Forretningsrejsende
12 anmeldelse
2.7/5
Slået op den 12 Sep 2024
Had no time to change hotel, so I had to stay same at the room
Opinion still the same
It’s a 3 stars hotel
Oversæt
Svar fra overnatningssted: Dear Keira Shef,Thanks for sharing your feedback. Please accept our sincere apologies for any inconveniences caused during your stay. Hope to get the chance of serving you again and experience the improvement in our service. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
NADHIM
Classic-værelse med kingsize-seng
Overnattede i Sep 2024
Rejs med venner
72 anmeldelse
5.0/5
Enestående
Slået op den 9 Sep 2024
Very clean and nice staffs are working there, it’s in the shopping center and easy to get food and stuff
Oversæt
Svar fra overnatningssted: Dear Nadhim,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Said
Classic-værelse med kingsize-seng
Overnattede i Jun 2024
Forretningsrejsende
35 anmeldelse
3.5/5
Slået op den 25 Jun 2024
My expectations and My experience was totally different
And the the time i rebooked was the time was expectations too high but it wasn’t
Oversæt
Svar fra overnatningssted: Dear Said,Thank you for taking the time to tell us about your experience at the Swissotel Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Swissotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
HopeMedicine Energy Healing
Classic-værelse med kingsize-seng
Overnattede i Jun 2024
Par
79 anmeldelse
4.7/5
Vidunderligt
Slået op den 23 Jun 2024
It’s a nice property and very nice location middle of the city lot of restaurants at walking distance . It has nice pool and nice gym . It’s now over one year I have stayed here many times . We are happy here .
Oversæt
Svar fra overnatningssted: Dear HopeMedicine Energy Healing, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
thommy Yea
Deluxe Værelse 2 Enkeltsenge
Overnattede i Jun 2024
Forretningsrejsende
2 anmeldelse
4.7/5
Vidunderligt
Slået op den 29 Jun 2024
Everything is good and worth every penny to stay here. The only upset was the luggage storage service, that I need to leave a luggage in the hotel for 2 days, but the policy might not allow to.
Oversæt
Svar fra overnatningssted: Dear thommy Yea,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
STV7
Classic-værelse med to enkeltsenge
Overnattede i Jun 2024
Solorejsende
4 anmeldelse
5.0/5
Enestående
Slået op den 7 Jun 2024
I love staying at this hotel! It’s so convenient for anyone why wants to do gold shopping or shopping for dresses and other things. The fact that this hotel is basically attached to a mall is also another plus for food and just general shopping. I’ve stayed here a few times and the rooms are very spacious. Can’t wait to go again.
Oversæt
Svar fra overnatningssted: Dear STV7,We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Chalak Tahir
Classic-værelse med to enkeltsenge
Overnattede i Des 2023
Forretningsrejsende
33 anmeldelse
5.0/5
Enestående
Slået op den 31 Des 2023
The service is perfect friendly staff good taste food great location
Oversæt
Malik Altaf
Classic-værelse med kingsize-seng
Overnattede i Agt 2024
Forretningsrejsende
54 anmeldelse
4.2/5
Meget god
Slået op den 26 Okt 2024
Good place nice Hotel friendly staff price is also reasonable
Oversæt
Svar fra overnatningssted: Dear Malik Altaf,Thank you for the nice rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair