La Zona Continental Hotel

Come here often, good scenery and good service

Review Title: Deeply Disappointing Stay – Not Worth the Executive Suite Price I stayed at La Zona Continental Hotel with my family from March 31 to April 1, 2025, during the blessed occasion of Eid Al-Fitr, expecting a luxurious and memorable experience. Unfortunately, what we encountered was the complete opposite. Despite booking an Executive Suite, we were treated with disrespect and neglect from the moment we arrived: The reception staff were unprofessional and dismissive, showing no courtesy or hospitality toward us as guests. Our check-in was significantly delayed, with no effort from hotel management to address the issue or apologize. The suite itself was in unacceptable condition: Poor cleanliness throughout the room Water leakage in both bathrooms A broken refrigerator that was not functioning at all Even after reporting these issues, there was no meaningful response or apology from the hotel management. This was supposed to be a joyful family occasion, and instead it turned into a stressful and disappointing experience. As a frequent traveler and a Gold Member with Trip.com, I expected a much higher level of service. This hotel failed to meet even the most basic standards of hospitality. Sadly, I regret choosing this hotel and would strongly advise others to avoid it, especially if you're looking for comfort, respect, and a quality experience. Very disappointing overall.

We have a great stay here and we keep extending due to convenience, staff are amazingly attentive. Location is great easy access to any transport. We can easily recommend this Hotel to our friends. Thank you. Eve and Martin

Great place 👍 food also 👌

Nice and clean

This hotel has a lovely lobby and the rooms are large, the bathrooms are traditionally elegant although the shower door did not seal properly resulting in water coming out. The rooms are very comfortable with large closets, the only ‘complaint’ is there wasn’t much of a view and the rooms were a little dark: I did spend a lot of time in the lobby which was a lovely space to work or relax. Service was good.