Holiday Inn & Suites Bolingbrook

Excellent Staff Had a wonderful stay. Convenient. Clean Room. And amazing staff. Only negative was there was a large population of rude and loud people late into the night. Running and yelling hallways. Jumping around and shouting in the room above us. I remained patient and didn't call on them so that is on me. But that was the draw back spending hours in bed waiting for it to be quiet enough to sleep. Front desk workers were amazing all around however. Room was comfortable.

Poor Service This stay was one of the worst I’ve had. My initial assigned room was incorrect so we walked into an occupied room and then the front desk couldn’t believe it and questioned me on it. They did figure out that it was the incorrect room and assigned us another one. The second room had no heat and would only put out cold air. When I went to the front desk they said they would try to fix it and have us come back down when we got back from dinner to let them know if it still wasn’t working - not sure why they didn’t just move us rooms since it wasn’t likely to get fixed. After arriving back my keys wouldn’t work for the door so I went back down to the front desk and was rudely interrupted by an employee that I wasn’t even speaking with about how my phone deactivated the keys. I’ve never had that happen before, but I didn’t like the way he was speaking to me like I was dumb. After getting back into our room, we noticed that they had turned the “heat” back on so it just got colder in the room. I went back to the front desk and told the lady so she assigned us another room - luckily the person I was traveling with stayed in the room since she told me once she changed my keys that I couldn’t get back in even though our stuff was still in there. There was no offer of help or apology for the inconvenience. The room we ended up in smelled like someone had been smoking something in it or one of the rooms next door which made it hard to sleep. I would not recommend this hotel at all.

Loved the nice guy at the front desk . Wish I got his name but he was there between 4pm and 10pm when we were there. The waitress for breakfast was very nice and helpful. My kids LOVED the pool ..we frequent hotels but this was by far one of the best hotels weve been in! The environment was great and I would recommend if you have a family or pet ! No bugs and very clean .

My stay was great other than the elevator constantly getting stuck and making a loud beeping noise for minutes at a time. Staff was excellent. Location is excellent. Pool was dirty looking so I did not swim in it. Green like.

The people/staff were so kind and helpful. The area is very nice dispute the weather and it was so easy to book!

Very friendly front desk staff and a big pool! Kids really enjoyed this stay. Everything was smooth and easy.