Mercure Hotel Dortmund Centrum

Great location, very clean, and a friendly customer service

nice location, respectful employee and fantastic service

Super

Kesinlikle fiyatını fazlasıyla hak eden bir otel temizlik kahvaltı odalar personel ilgisi harika mercure hiç tereddüt etmeden kalabilirsiniz

天氣差的同時，房間連個燈都沒有幾個……設施很差，不是四星

Perfektes Hotel für alle Anlässe. Sehr gutes Frühstück und sauberes Zimmer.

位置好服務不錯！

Lovely hotel, clean, lovely decor, very welcoming staff and extremely very helpful. Great choice of breakfast and really fresh. WiFi not good at all but the great staff at reception got us logged in after we couldn’t connect but it kept dropping after a few minutes and we had to reconnect, we had roaming on our mobile plans so it wasn’t a hassle. Definitely a location hotel perfect for easy transport to Dortmund Signal Iduna Park or a spot of city shopping. This is a city centre hotel so be warned there is a bit of noise and you do hear faint rumble of the underground rail system now and again which is very close by but a seasoned traveller who does their homework would know there is always some sort of noise in a city centre but don’t let it put you off this hotel, I would return in a heartbeat.

We went here for the Christmas fair in Dortmund. Came here in the afternoon, the room was fine. When we came back in the evening someone had urinated all over the bathroom. The hotel says nobody has been in the room, but someone clearly pushed the button in the sink and urinated in it. They couldn’t offer another room or a clean up so we left the same evening. They didn’t even think it was strange at all and just explained that they couldn’t find any indication someone had been in the room and still charged the full 180 euro’s from our creditcard anyway. After some calls and mails we can clearly say they don’t care what happened and for them this is a normal thing that can happen in a hotel. So we are now proceeding via legal advisors. This is by far the worst hotel experience ever!