Coastal545545
12. juli 2024
I stayed at the hotel on Monday 8th and Tuesday 9th July, and on Wednesday morning was served a bacon sandwich with mould, unfortunately I had eaten some of the bread before noticing it! When I raised this with staff, they were very apologetic and asked if I wanted another sandwich. To be honest surprised me as why would I want more food considering the concerns I had just raised. Eating mould including allergic reactions and the latest e-coli scare has highlighted the need for food safety, and their last inspection rated food safety as Generally satisfactory, this does not seem the case. Considering that this is basic food safety and hygiene it makes me question what standard the rest of the food was I ate at your hotel? I also had breakfast on Monday, Avocado on Toast, and during the day I had an upset stomach, which I was not sure of the cause, but after this morning’s breakfast it’s a possibility it may have been your food. In respect of how my complaint was dealt with, staff were very apologetic but did not seem to understand the implications or seriousness of what I was telling them. I felt nauseous, which I am not if it is the thought of what I may have eaten, from the food itself or both. As the staff didn't appear to be concerned with the issue I had raised, I contacted the hotel directly on Wednesday via their website - which they haven't responded to. Overall, a great looking place, good rooms and location but their food hygiene and how guests concerns are treated is very poor.
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