Vienna House by Wyndham Martinspark Dornbirn

Clean

酒店地理位置很棒，周圍有很多不錯的餐廳。房間很大，雖然內部沒有空調，工作人員還是貼心的配了小電扇~

Angenehm zentrale Lage, ruhige Zimmer und Wasserkunst an der Rezeption (ein riesiger rosa Kübel/Eimer, in den alle paar Sekunden Wasser aus dem 3. Stock hinuntertropft). Das Frühstücksbuffet ist ausreichend, allerdings wird, wenn man sich irgendwas nachnimmt, das noch am Tisch verbleibende so schnell abgeräumt, dass wir nicht mal unseren Tee und Saft austrinken konnten. Schöner vom Zimmer aus einsehbarer begrünter Innenhof mit wunderschönem abendlichen Vogelkonzert.

The room itself is very nice, and the parking underneath the hotel is a big plus. It's also in the center, easily reachable. When I entered the room, I noticed a fan on the desk. Strange, because the room is supposed to be equipped with an air conditioner. A few moments later I understood the reason behind it: the airco doesn't work. When 30 degreed Celcius is expected, airco is more than just nice to have. So back to the reception for help. Alas, no room was available to switch to, at least not for tonight. But tomorrow it would be possible. I confirmed with the lady receptionist that I would come by after work and I could switch rooms. No problem. Next day, at around 5PM, I stop by the reception coming back from work. Explaining that I'm here to swap rooms, the receptionist (different one) tells me: "ah no, you were going to do that this morning and you didn't show.", accompagnied by a large grin on his face, seemingly happy (for whatever reason) to deny my request. Explaining again that I specifically agreed to come by *after* work, he then admits a communication error with his colleague, and proceeds to tell me that he held the room until 1PM and now they are fully booked again. But that didn't keep him from tapping away at his computer, searching for who knows what. All that while sporting a rather arrogant demeanor. The sarcastic sounding "I wish you good sleep" at the end was the cherry on the cake. If you know upfront that there is an issue with the airco (which they did, hence the fan), and it's part of the room's amenities (which it is), no stating the issue beforehand (or at the very latest when checking in, is something I consider very bad service and all but customer oriented. Yes they promised (I've yet to see the invoice) a discount, but as I'm here for business and thus not paying for the room (my employer is), that has zero impact for me. Other than that: a fridge in the room would've been nice, and a daily bottle of water instead of just one at the beginning of your stay. It would also be good if a receptionist stayed at their reception, instead of continuously standing outside chatting away, reluctantly dragging themselves inside whenever a guest appears at the reception.

We had a great experience at Vienna House in Dornbirn, especially because we were so well received by Oscar. Oscar is the most friendly and helpful reception manager we have ever experienced. He helped us with his local knowledge, travel advice and getting things organised. He did the extra mile and went out of his way to help us. Every hotel, lucky enough to have such a great person on duty should take good care of such talents.

Terrible check-in and check-out-receptionist did not know what she was doing! took forever! Lots of cigarette smell everywhere even though a non-smoking facility !! No refrigerator in room!

Oscar at the front desk was very kind and helpful during our stay. He made us feel some welcomed.

Stayed 4 nights over Christmas at this Hotel. Staff were excellent as was the whole experience.On Christmas Day they organised a wonderful Christmas dinner with entertainment as part of the package. Whoever was responsible for the cleaning of our room was to be commended , can't go into detail here but it was somebody with a wonderful sense of humour..

Everything very good and proper The staff did everything think to give us a nice time I recommend