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Bekræftede anmeldelser
Placering9.1
Faciliteter8.5
Service8.8
Renlighed8.9
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Negative anmeldelser(61)
Alec Muklewicz 穆子德
Deluxe-værelse med queensize-seng og søudsigt
Overnattede i mar. 2024
Par
42 anmeldelse
9.5/10
Vidunderligt
Slået op den 7. jul. 2024
Excellent hotel. A little dated and underutilized due to the overly high capacity of the hotel, but the amenties available were excellent. Location is superb. Lovely view of everything. Restaraunts serve pretty high quality food, particularly the Jade garden* (can't remember if that was the name) restaraunt. Some of the best bbq prok (chaoshao) I've ever had. The hakka food and the breakfast there are also pretty good. Highly recommend for someone looking for a comfortable and convenient stay on Wanlv lake.
Oversæt
6/8
Svar fra overnatningssted: dear friend, thank you so much for choosing to stay Meisi ans shared your feelings, we are committed to providing you with an intimate and thoughtful stay, we are really happy to see that you like our delicious foods of our Jade Garden Chinese Restaurant, look forward to coming back and best wishes.
Loulou SZ
Deluxe Haveudsigt Suite
Overnattede i aug. 2023
Par
14 anmeldelse
6.5/10
Slået op den 6. okt. 2023
Buffet is crowded.
No bike or motobike renting possibilities.
Concierge at the entrance is very good and help us to find paddle and swimming place in river.
Oversæt
Svar fra overnatningssted: 親愛的朋友,真的十分抱歉,由於國慶入住的客人巨多,用餐客人也多,建議錯峯用餐哦,另外由於考慮安全問題,暫時沒有自行車或摩託車的租賃服務,我們會繼續努力提升服務質量。希望下次能給您一個完美的入住體驗,謝謝您的支持!祝您生活愉快~
Ignaz Forstner
Deluxe-værelse med queensize-seng og søudsigt
Overnattede i feb. 2024
Par
3 anmeldelse
7.5/10
Slået op den 21. mar. 2024
We chose the hotel due to the fact that they allow pets. The service was very good. People always helped even though is was more difficult due to the language barrier, since our chinese language skills are terrible. Our initial room which was more expensive for had a great view and we were initially very happy until evening came around and KTV singing started. The sound was so loud you heard inside the room. The room was in section A of the complex. The next day we moved into complex B where it was much more quiet, but the room was not as nice. Since the hot spring area was out of service during our visit we received vouchers for afternoon tea instead which was more like a whole meal. Breakfast buffet was great and on the days where there there was no buffet due to only a few guests staying they would serve lots of food to your table. There is also a new walking trail kind of starting behind the hotel complex which offers great views onto the lake. All in all we had a quite pleasing stay.
Oversæt
Svar fra overnatningssted: Dear friend,Thank you so much for your support to the hotel, did not get your full 5 points of praise, we still have a little bit of loss in our heart, may be the hotel is not in place, I hope you can point out our shortcomings when next time you come back, we will strive to do better, we will serve carefully, so that every guest can feel the warmth of home, Hope our service can bring you more surprises and moved, looking forward to your next visit! The best wishes.
DorotaGZ
Deluxe haveudsigt dobbeltseng værelse
Overnattede i jul. 2022
Par
24 anmeldelse
8.0/10
Meget god
Slået op den 15. aug. 2022
The hotel is not the newest but our room was big and clean. Buffets are OK, the swimming pools are great, and the staff is nice. Pity that there was no furniture on the balcony.
Oversæt
Svar fra overnatningssted: Dear friend, thank you very much for your praise and recognition, to provide customers with comfortable environment to stay in our hotel is the goal of our work, hotel next to the evergreen lake, sightseeing trip on the lake is very convenient, our leadership attaches great importance to your feedback on the shortcomings of the balcony ,which will be perfect configuration, thank you again for your support, look forward to your coming back on holiday and the best wishes for your life.
Svar fra overnatningssted: 尊敬的客人,感謝您選擇入住我們酒店並分享寶貴的入住體驗。對於設施老舊、指引不足等問題,我們深表歉意,已將您的反饋轉交工程部門進行檢修優化,同時會加強區域標識的清晰度。東樓房間我們將全面完善客房指南等細節。很高興您喜歡室內泳池和健身設施,周邊綠道也得到您的認可。您的建議對我們至關重要,我們將持續提升服務質量,期待下次為您提供更完美的度假體驗。祝旅途愉快!
Svar fra overnatningssted: 尊敬的賓客,非常親愛的朋友,非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在美思的居停感受到家一般的温暖。期待您再回來度假,欣賞萬綠湖美景哦,祝您開心每一天~感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Svar fra overnatningssted: 尊敬的客人:感謝您選擇入住我們酒店並抽出時間分享詳細反饋。對於您在五一假期期間的不佳體驗,我們深表歉意,您的意見對我們至關重要。針對登記區域錯誤、飲品券遺漏及晚安牛奶未主動提供等問題,我們已對前台流程進行緊急核查,將加強節假日高峯期的人員培訓,確保服務細節到位。您提到的浴室異味和房間清潔問題,已反饋至客房部全面排查整改。我們將增加清潔消毒流程的抽查頻率,避免類似情況再次發生。為表歉意,誠邀您下次入住時聯繫客服(備註此反饋),我們將為您優先安排A區房間,並附贈一份歡迎禮包。您的監督是我們提升的動力,期待有機會為您提供更好的體驗。
Svar fra overnatningssted: 尊敬的客人,您好!衷心感謝您如此細緻且坦誠的反饋,您的真實評價是我們改進的重要依據,未能達到您的預期,我們深感抱歉!您提到的設施陳舊、車庫清潔不到位、停車碼不便等問題,我們已召開專項會議,將加速推進設施翻新計劃,重點改造東樓車庫環境,並優化停車服務流程,力求從根本上解決困擾。對於門口交通擁堵,我們正與周邊管理部門協調,制定疏導方案,提升出行體驗。同時,我們也深知地理位置的侷限性給您帶來不便,後續將加強與周邊商家合作,豐富住客生活配套。非常欣慰您能認可酒店的優勢,離景區近、房間空間大、泳池體驗佳等亮點能為您和孩子帶來歡樂,這是我們努力的動力。希望您再給我們一次機會,期待用實際行動彌補遺憾,為您帶來全新體驗!
Svar fra overnatningssted: 感謝您選擇入住美思威爾頓酒店並用心分享如此細緻的入住體驗!得知您對酒店地理位置、湖景視野及陳小姐的貼心服務感到滿意,我們倍感榮幸。坐擁萬綠湖畔的天然美景,我們始終希望為賓客打造“一步一景”的沉浸式度假體驗。陳小姐的熱情與專業正是我們“以心傳情”服務理念的縮影,能為您的旅程增添美好記憶我們深感欣慰。您的認可是對我們從客房設計到餐食體驗的全方位肯定——湖景陽台的定格時光、半自助早餐的鮮暖滋味,皆是我們對品質的堅持。期待您下次歸來,繼續帶您探索湖畔晨昏的詩意,享受更高性價比的悠然假期!祝您生活如畫,旅途常伴驚喜!
Svar fra overnatningssted: 親愛的客官您好,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次到來能給我們指出我們的不足,我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!祝您生活愉快~
Svar fra overnatningssted: 尊敬的客人,感謝您選擇入住我們酒店並分享如此用心的點評!🌿我們非常高興得知您對房間的寬敞舒適及萬綠湖的壯麗景色感到滿意。能讓您在入住期間享受寧靜的湖光山色,是我們最大的榮幸。酒店始終致力於為客人提供完善的設施與貼心的服務,無論是温泉、泳池,還是親子娛樂項目,都希望能為每一位客人創造難忘的度假體驗。聽到小朋友也玩得開心,我們倍感欣慰!您的認可對我們來説是莫大的鼓勵,期待您下次光臨時,我們能再次為您帶來更多驚喜與放鬆的時光。如有任何需求或建議,歡迎隨時與我們聯繫!祝您生活愉快~
Svar fra overnatningssted: 尊敬的客人,您好!非常感謝您選擇入住我們酒店並抽出時間分享反饋,對於此次入住未能達到您的預期,我們深表歉意!您提到的飲料、晚安禮遇缺失及溝通體驗不佳的問題,我們已第一時間展開調查核實,並會對相關環節進行整改優化,避免類似情況再次發生。並希望有機會重新為您提供優質服務。期待能再次贏得您的信任,祝您生活愉快!