Shaza Doha

Clean room, room service was slow to understand at times. We had to call them 3 times for a coffee capsule. The bathroom was spacious but designed for a man, with no sockets for a hairdryer (hairdryer was provided)

Great hotel but somehow some of the hotel workers are rude and unprofessional especially the one in the restaurant area. Made an upfront payment for breakfast during check in but upon breakfast, they mentioned that I dont have access for breakfast. After few checking, they mentioned that i can proceed to get my breakfast. When Im taking my breakfast the staff simply took away my plate and humiliated me by saying that I don’t have access to breakfast in front of everyone. They asked me to step out from the restaurant and do the checking again and i asked them to verify either the front desk and only confirmed that I have paid for breakfast. What make thing worse is they never say sorry after that.

This was the worst experience ever.After very long trip we arrived to hotel at 00:30 with 10months opd baby.They told us that they can’t accommodate us because there is a problem with an aircon.when we told that we are satisfied with room without aircon they told us that we need to wait until 5 am till somebody check out because they are full.We refused that and they offered us to stay in 4 stars hotel which they found.We also refused that cause we payed already for 5 stars hotel.Than we asked to send us to any five star hotel and than statted the most extraodrinary moment.The receptionists said that he needs to speak with manager about remove us to five stars hotel and when we asked who is a manager ,we would like to speak with him ,the receptionist replied : “Me”. That actually was the brightest Monty Python’s moment of the evening. They also asked us to pay the price different between their payed reservation and new 5 stars hotel.In one moment,one more family arrived and also they robbed them for their room as well. Their explanation was also :”This hotel is first come first serve basis” Finally,they found another hotel and gave us money to pay another five star hotel.Whole sad story lasts from 12:30am to 4 am which was pretty uncorfomtable and caused one heavy night even if everything was all right with our reservation. At the end,rather to stay in 2 or 3 stars hotel than use this one.Never again,think twice if you plan to stay there with these unprofessional,lying people.