Royal Garden Palace - Families and Couples

The hotel has lots of potential, but in its current condition, I would rate it 3*, not 5*. Beautiful building and surroundings - just very outdated. The gym is horrible everything is extremely old floor dirty linoleum, no proper mats no water no AC

After a terrible few days at the TUI magic Life hotel, which is a fly infested disgusting mess, we paid extra to move to this hotel. Although only a few miles from the terrible TUI, it seems a million miles away. It is paradise in comparison. Children are well behaved (and do not push and grab at food in the restaurant, putting their grubby little hands in the food!). It is reasonably lively with activities, but the animation team are professional and not too pushy. When interacting with guests, they are respectful. The room is very spacious and we have a beautiful sea view (far better than looking at the wall at the back of the TUI hotel) watching the sunrise is worth getting up for! The room has marble tiled floors, which are always clean and dust free. The bathroom is dated but immaculate. I personally do not mind that it is a bathtub with shower over but a refurbished bathroom would be nice. The toilet and bidet are in a separate room which is actually a good idea, especially as my daughter takes forever in the shower! This hotel has really tried to include my daughter in activities (she has autism) and she has enjoyed dancing with Sam, aqua gym etc. we have had massages (very professional once again) my daughter had a lymphatic drainage massage which really helped her health condition and will have another before returning home. Very reasonably priced at around £25 for an hour (we bought a package of 3 each) They offer many different types of massage and treatments. There are a few little shops down an indoor avenue decorated with trees, a lovely piano bar (reminded me of The Wake restaurant on my last Virgin voyages cruise) there are lots of lovely attentive staff with table service, who are wearing suits and formal attire to serve you. The drinks are pretty good for an AI and you can purchase from a premium menu if you wish. The main restaurant is busy at times, but I find it helpful that you have two sittings. It makes complete sense. We chose the second at 8:30 as it suits my daughters needs (little to no children) and we sit at the same table each evening which also helps her. The table is ready with your favourite drinks on ice in the ice bucket next to you. The only negative I’ve found at this hotel is the sunbed situation. There are not enough. The staff do their best to juggle things around to accommodate though. The pool has a few tiles missing but nothing major, and the gentle slope to enter the pool would be perfect for those with mobility issues. I think this hotel is in my top 10 (and I’ve traveled extensively) for service and staff attitude, we have been welcomed by the wonderful guest relations team (after they’ve heard about our awful experience at TUI magic life Penelope). The other negative for some may be that there are no other English guests here. I’m sure this is not always the case. Staff are still quite surprised to see English people as flights have only recently restarted to the island. I was also sur

The hotel has exceptional animation team. You can have aqua aerobic or stretching during a team and unforgettable party every night. I visited quite a few hotels in my life but has not seen such a dedicated a professional animation team, especially Sirine. The cleaning lady and the reception was perfect. But also the guy in charge of the main restaurant was very helpful. Thank you for the great vacation ! Marcin

As with many hôtels in Djerba the star rating reflects a distant past and there are a few glaring standards that differentiate this hotel from a truly luxury one. Firstly the dreadful all inclusive package , limiting the guest to really substandard quality ingredients. All cocktails are bulk premixed stock and when served look nothing like their exotic namesakes. My husband and I don't drink alcohol but enjoy a 0.0 beer. Not available at this 5 star luxury establishment and the management refused to get some in for our stay. Even a shack on the beach had it for sale. And finally the indignity of trying to get a sunlounger around the pool. Forget it after 07.15. Despite the hotel clearly scorning the practice of towel dropping they do nothing to discourage it. In my opinion this alone puts it in a 3 star bracket. We are still at the hotel for another week, so will update as and when.

We went in the off season with low expectations but were pleasantly surprised by the service, entertainment and quality of food in this all inclusive hotel. We could not fault the staff for their friendliness, all the activities and grounds were well maintained but the beach was suffering after storms and was covered in sea grass and rubbish. Ideal location for the golf club but nothing much else to do on the island. I would say a sea view room is essential, take slippers as the floors are cold. The bathrooms are rather dated but adequate, particularly liked the separate loo with bidet.

Overpriced, definitely. Overall hotel wasnt that bad at the first sight, but i didnt feel comfortable at all. Food was ok, drinks were "decent", staff was rude. I wont come back there. In Djerba there are a lot more options for pleasant stay even less pricey.. Greetings Wuja