Cesar Thalasso

Super hôtel personnel sympathique et as votre écoute et services, repas variée serveur au top femme de ménage au petit soin bref super séjours

I stayed in this hotel for 2 weeks. And it was a wonderful 2 weeks! Nice room, good food, great service. The staff is very smiling and friendly. I felt like home) Wonderful girls at the reception Intissar and Faiza - caring and kind and always smiling!) Thanks to all the hotel staff for a wonderful time, it was worth it!

Check in was a little weird, got to the reception desk and told to leave our luggage and go to the restaurant, I assume that they thought we would be hungry after the journey but we hit the bar instead, an hour or so later we went back to reception and our cases were taken to the room for us. Room: First impressions weren't the best, the rooms are little dated and a bit run down however everything was serviceable and clean. WC and shower/bathroom are separate. WC: clean and worked fine if a little dated Bathroom: Over the bath shower ( very good with hot water all the time ), separate sink area with large mirror, again, dated but worked fine so no issues. Bedroom: large with a wall mounted TV ( no channels working properly throughout out stay ), prep area, under counter fridge in a cupboard, seating area. Two single beds pushed into each other but both had separate bedding, understandable as our Passports do not share our married name as my wife never bothered to change hers because she has a few years left on it, so the Hotel probably assumed we were not married and therefore no double bed, this is usual and we have had this before so in no way is this a criticism. Side cupboards to the beds with lamps on each, unplug these for a socket to charge items ( mine had an annoying little green light that could not be turned off and lit up the entire room on a night, had to use a cushion to block it out) Facilities: Low Season ( New year 2024 ) 1 Bar to service all guests, service was hit and miss but we usually got what we wanted eventually , All Inc runs until 11.30pm, after that its chargeable. Draught beer OK, wine terrible :-) , spirits all local, it did us fine so no complaints there. Restaurant: Small and cosy buffet restaurant, options limited due to the amount of guests it services so pick your food carefully, local options available however we found that sometimes the food was just warm and not hot, now I understand that its hard to keep food hot all the time and we found that attending at opening time was best to get the best options and hottest food. We did make some complaints ( about certain facilities being closed, only 1 bar open and the food ) to easyJet, who helpfully and without our permission, passed this onto the Management, who then requested our presence in the Reception office one morning, we initially felt a little intimidated however soon realised that the three people sitting across from us were simply trying to improve our experience and understand how they could improve the facilities for us, we explained that our complaint was mainly with easyJet who sold the holiday to us as an Adults Only Hotel, which it clearly is not. Having established that our concerns had been addressed we left the meeting happier in the knowledge that we were listened to and our concerns were onboarded and addressed. The next time we visited the buffet, as soon as it opened, the food was piping hot, plentiful and absolutely lovely.