Olympian Bay Grand Resort

There is nothing good to say about the hotel and also nothing good about the staff. My review is long but i hope you will have time to read it, especially if you are with a baby!!! I don’t recommend this hotel at all, unless you want to ruin your vacation. First time in Greece and had such a bad experience. We are 2 adults + a 3 months old baby + 2 dogs Yorkshire and we reserved a bungalow room via booking + a crib for the baby. We arrived at 4 o’clock in the afternoon and the room was not ready. We waited 2 hours and after when they show us the room was first of all at the first floor with some really tight and long stairs and we were with a stroller and couldn’t take it upstairs and also only with 2 single beds connected and no crib for the baby because they said they don't have because are all occupied and suggested to put the baby sleep between me and my husband. I explained that the baby can fold down like that or catch and broke the hand between beds but they said that all rooms are occupied and can not do anything, even though it appears that they had rooms available. So we cancel the reservation for free because we had this possibility on booking, we book another hotel for that night and rebook again for the next day in Olympian Bay Grand Resort a room with 3 single beds so we would have a bed for our baby. Surprise it was when we came back the next day, that the room was only with two single beds connected. We call the reception from the room and ask why we received this when we paid for something else and where our baby will sleep and they said it will try to fix it as soon as possible and ofcourse they didn’t. I went after personally in reception and try to discuss with them and they said it will bring another extended bed and i explained that is not what i paid for… they bring in the lobby a dirty mattress and covered with a sheet and they wanted to put my baby sleep there. I tried to explain many times that this is not what i paid for, but they didn’t care! I called after booking and explained everything what happend. Booking contact the property but still they couldn’t resolve nothing with them… and i went again on reception and i start to fight with them, tell them i will call police and go to the embassy if is necessary… they continue saying that we are only two persons, like why we would need a third bed… i explained that this is what we paid for and is for the baby normally. After minutes of fighting and screaming the woman manager came out from the office, which was just behind the reception bar, and ask me to come and discuss the problem… even though she already heard and for sure she knew the issue she came out to discuss after minutes of fighting and screaming with the receptionists… I was really tired and angry because all this happened and started to cry and fight with her as well, because is not normal all this to happened in a civilized country and especially because we were with a small baby. There are no rooms with 3 b

Four stars are way too much for this hotel. One, maybe two stars but four... I chose the hotel because of its price - which finally appears overpriced for what you get - and was not expecting much but even my low expectations were too high. The only reason I remained in the hotel is because I have paid upfront and there was no way I was going to see my money back. Let us start with the welcoming. I arrived at the reception and the attitude was like I am going to someone's house for free - here are your bracelets, here you may check the hotel rules, your room is in the main building. No one cares to show you the way to the room, no one cares if you need assistance with your luggage, you are on your own. But let us say this is because someone had a bad day. But again it is a "four" star hotel... You are going to the hotel and your first impression is quite good - big hall, nice looking pool, view to the see but once you enter the elevator the good impression is gone. Two old elevators which when starts you have the feeling you are going to fall down in the basement. The impression on the floor itself is quite depressing - dark hall with carpet on the floor and flashing room numbers. When you enter your room the impression is good - tiles in the hall, nice view to the see and hotel's pools and small terrace. But then the details start kicking in - old, dirty carpet on the floor in the room, peeled paint on the room's attic, missing handles on the wardrobe and then the bathroom. The bathroom is another level of disaster - once you take a shower everything is wet including the hall of the room. The drainage of the bathroom's floor is poor to missing and the water is there for hours after you took the shower so everything remains wet and thus not very hygienic. The mirror there shows stains which are quite old and no one cares to clean them. On the third day of my stay I killed a mosquito on the bathroom mirror on purpose to check how long it will take to clean it. Guess what, it took longer than my stay as on my leave the blood stain from the mosquito was still there. And I guess it is there for the new guest as a welcome greet. We went out of soap and remained without it for couple of days before I requested some from the maid. The terrace itself is quite funny as the air conditioner drainage is draining on the terrace heading a small shaft in between every two rooms. Due to this strange engineering decision it is wet all the time and there are rust stains from the table's legs and the chairs' legs all around the terrace. The food is mediocre and quite flat - you will not remain hungry but if you are looking for diversity you will be disappointed. And the fruits are something I want to mention specially - in every hotel I have been in Greece so far the fruits are on another higher level - and here they were very poor to be humble. And if that is not enough there are tons and tons of mosquitos. Oh, and do not forget the cats which are everywhere aroun

I paid 1940Eur, 9 nights, 2 adults, 1 child in 31.08-09.09 for 4* and found an exceptionally dirty location. 1. Food: In the morning you have 4 kinds of eggs, 2 cottage cheese, 2 sausages, 3 supermarket puffs, green tomatoes, yesterday's salad leaves, 4 kinds of jam, cereals, drinks. Day after day exactly the same. Lunch and dinner bring a little more, but it is dirty and messy 2. Maintenance and cleanliness: I have attached pictures of the pool, the refrigerator with ice cream, the coffee machine, the furniture for cutlery, etc. Make your own conclusions about the total lack of respect for tourists. 3. Services: you pay on the spot for the children's playground and for drinking water. 4. The state of the hotel:. You see outdated furniture, damaged walls everywhere. We also had 2 days of rain. Being accommodated in the bungalow, we saw water seeping into the walls and the terrace of the restaurant (correctly called the canteen), which was covered, flooded instantly, the roof was probably for the purpose of a sunshade. As long as it rained, at mealtimes, people were standing and waiting for seats to be freed, crowded, etc. 4. Staff: There is an acute lack of employees, they are smiling and kind, but they don't make faces. 5. Location: It is close to the sea, 5 min, but part of the circuits pass by showers and taps meant to wash you of sand, but they, being without drainage, with puddles, make everyone carry mud to the hotel and swimming pools . About 25% of the green area represents a better maintained garden, clean furniture, but guess what? You do NOT have access to this fenced area - it is for people with red wristbands (probably super all inclusive), see the stupidity in several places. Conclusion: It was a blast. We do not recommend taking all inclusive and/or long term in this hotel. Excluded income with children for reasons of hygiene. Be careful when you get a bungalow, behind the rows of bungalows there is a road with quite a lot of traffic, you won't sleep with the window open there, there are no screens for moskitos.

The food sometimes were good with fish and sometimes with pork that i hate not very meat options if you dont eat pork The bungalov are a real disaster to stay there .We stayed because have no other choice to updgrade to another room in the main hotel. The places in beach are lower capaity than the hotel The only good thing is staff that was nice and made good part that made us stay . I will not come back here even for free and i suggest to see the reviews before you came.

DON’T STAY HERE!!! The air conditioners didn’t work in either of our 2 separate bungalows! They sent the technician multiple times, but the air conditioner only worked for a few minutes and then stopped. We had babies in one of the rooms and they still didn’t move us to another room or even provide a fan until the next day. The room they moved the babies to smelt very strongly of mould and both of them got sick the next day. For the 2nd room, we were only moved to a new room after 2 days of complaints (our balcony door didn’t even lock and the safe in the first room wasn’t bolted down). If this resort was in any other western country they would be shut down immediately for serious health and safety breaches. The balconies are unsafe and when it rains there is a waterfall INSIDE the restaurant. There are simply too many bad things to mention here. On the positive side, my daughter and I are gluten free and we didn’t get contaminated… the chef made special gluten free meals for us… everyone else who could eat the normal food was extremely disappointed and ended up buying food outside the resort. Angeliki the waitress was amazingly helpful with ensuring we received our special meals. There was 1 bar tender in the beach bar who knew how to make decent cocktails. Elizabeth, the customer relations lady, was also very helpful, as was one of the men in reception. The Greek night was fantastic, with a wonderful singer and dancers. They need to create more special moments like this.

I was staying there with 2 kids and overall nothing was bad or a deal breaker, but there are things that could be improved and that could bring this establishment to an upstanding level for which it has every predisposition. Some renovations would be in order but nothing was broken or out of use. Bath tub shower was really uncomfortable to use though. We were in a room in central building and we had a lovely view, but also had missive mosquitos problems couple of first nights cause they were coming in through the central ac unit. Solvable with some repellent spray on the ac itself. Rooms were cleaned daily, but we got a sense that they weren't vacuumed daily based on the sand that was stuck into the carpet and just mopped. On 2 days towels were scares which with 2 kids is a problem and shouldn't happen. There is a water heater in the room but we only got teas and coffees on arrival day, same for bottles of water in fridge. The coffee and water is compensated by all inclusive system that was great for kids, just be aware it is all self service. One additional note that is a personal preference - food was nice and tasty. A bit monotonous and sometimes what's best doesn't get refilled as often but what was somewhat a personal disappointment is lack of fresh sea food and fish and more of the local cuisine. Big big big praise to the staff that works in the restaurant and bars, they were all so very nice and genuinely efficient and welcoming. management was also interested in our opinions and welcomed feadback, but nothing can be changed overnight.