Castelbrac Hotel & Spa

While this hotel is extremely well located it is not a true five star experience. Reasons: inadequate service at breakfast. Three days: gluten free bread day 1 inedible, day 2 -- tried harder and passable, day 3-- good.... and not enough. Served to everyone without any notation so when I asked for a second slice of toast I was told there isn't anymore! Unheard of! Breakfast was so poor that we canceled our reservation at the Michelin starred restaurant for dinner! Coffee orders: macchiato.... took 3X to get it right 2 out of 3 days Gluten free bread-- disastrous Omelette orders mixed up! Room-- great view-- but-- bugs.......no a/c in bathroom or WC! Check in, the person who assisted us knew very little (even about opening the bathroom shades! Concierges in the evening were lovely. Overall, management is lacking. We complained, yet there was not even a follow up from owners a week later!

Such an amazing hotel, room was cosy and modern, staff were very helpful, had a lovely bar and in a brilliant location

Amazing location on the sea in Dinard. The staff are very good and always happy to help. The hotel grounds are very nice and the decoration of the hotel is very thoughtful. Rooms are spacious with comfortable beds, even though the hotel feels a bit cramped (common spaces are tiny with lots of stairs). They have a Michelin starred restaurant which is good but not great, with only one fixed menu. We found that the other, less formal, restaurant did not offer many options and the food there was not good. Breakfast options were limited with an à la carte menu that was giving four choices of breakfast; this was fine for a one-night stay but I am not sure I would have enjoyed it over several days. We did not like the first room they gave us. Even though this was a luxury room with terrace, the bathroom was very dark and small. You kind of felt being in a crypt as this was a vaulted ceiling room with no natural light (you actually had to take stairs down to get to the bathroom). They moved us to another room that was much better. The views from the terrace in that other room were amazing. But, overall, I would say that the hotel did not meet our expectations. Despite many positives, it is a bit tricky to give a good rating because one issue we had with the hotel was that we spent the dinner at the Michelin starred restaurant together with of a rat that was there on the terrace (we were actually sitting inside). The staff at the restaurant said they had had several problems with rats but did not do anything in this particular instance; the rat left on its own after about 30 minutes. The hotel manager, who had been informed that we had taken a picture of the rat (I will actually not post the picture; we sent it to the hotel manager; he knows this is true), came to see us at breakfast looking surprised, arguing this was the first time he was witnessing this, thereby contradicting the restaurant staff. I guess this problem could come from the fact that we found the city beaches to be quite dirty. The hotel is in fact close to a small beach with many dead crabs lying on the beach with a horrible smell; I am not sure why the city does not do anything about this. Barring the rat incident, we had a pleasant stay and I would have given it 4 stars. But we will not come back to this hotel.